Ability to choose sub-statuses when sending a reply - Community / Feature Request - Deskpro Support

New Feature Request

35

Ability to choose sub-statuses when sending a reply Finished

Jeroen Geilman

I'd like to be able to select a specific sub-status when sending a reply. Currently you can only select a core, parent status.

Official response

Lara Proud

You can now apply a specific sub-status on a ticket while replying to a ticket. The Send as "Status" button supports this by letting you pick from the core status sub-statuses by hovering over them and displaying a list of the sub-statuses for your core statuses.

Comments (4)

Azeem Javed

5 years ago

Is there a way to set the sub status on replies? At the moment it only gives you the root statuses to select from which resets the status.

Mark Harrison

5 years ago

After entering a Reply in a Ticket, I click on the Send Reply drop-down button. I would love to see the same list of status and sub-status choices that I see when I click on the "Change Status" drop-down button.

Matthew Wray

5 years ago

This is something we plan to implement soon. In the meantime you could perhaps create a Macro to add the sub-status as a workaround.

Casper

4 years ago

We have made use of the Sub-Statuses however you can only select them at the top of the ticket. Is there a way, that we can also select them on below when answering a customer.

New Feature Request

Author: Jeroen Geilman
Last update: 10 Samh 2023
Category: Tickets

Ability to choose sub-statuses when sending a reply - Community / Feature Request - Deskpro Support

Ability to choose sub-statuses when sending a reply Finished

Official response

Comments (4)

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