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Bug Report Design Feedback
Submit Feature Request
Bug Report Design Feedback
Community
Community
Submit Feature Request
Bug Report Design Feedback
Title
Status change
Comments
Activity
More specific search functionality (navigate directly to the message a searched string is contained in)
… Collecting Feedback
0
Deskpro mobile apps should support clickable links in messages/notes
Report 1h Collecting Feedback
0
Advanced Search for Followers and OR Function
… Collecting Feedback
1
Add ITIL functionality
Report 5mos Collecting Feedback
0
Improvements to the auto-responder functionality
… Collecting Feedback
0
Copy SLA settings
… Collecting Feedback
0
Ticket search defaults
… Collecting Feedback
0
Set replies from specific users as internal notes (via a trigger)
… Collecting Feedback
0
Email replies to notes show as replies, want to be notes
… Collecting Feedback
0
Improve Ticket Deflection
… Collecting Feedback
0
SLA Filters: set a default view
… Collecting Feedback
0
Option for admin not to send email when updating agent password.
In Development 31s Collecting Feedback
0
Temporary link to set agents password
Planning 35s Collecting Feedback
0
Allow users under specific domains to register themselves
In Development 45m Collecting Feedback
0
See Registered Article Views in List View
… Collecting Feedback
0
Allow agents to select an approver from all registered users
… Collecting Feedback
0
Proper search and partial search for the user
Report 1mo Collecting Feedback
0
Disable at Organization Level
… Collecting Feedback
1
Associate Email Domains via API
… Collecting Feedback
0
Support .msg files being forwarded to the helpdesk from Outlook
… Collecting Feedback
0
Report row limit
In Development 6s Collecting Feedback
2
Attachments in forwarded messages
… Collecting Feedback
0
Notification templates
Report 2mos Collecting Feedback
0
Determine how often agents send emails when creating ticket in agent interface
In Development 3mos Collecting Feedback
0
Ability for organization managers to view and manage users linked to the organization on the portal
… Collecting Feedback
0
Increase hit_record table to hold more than 7500 records
In Development 3mos Collecting Feedback
0
Ability to notify admins when Email Rate Limits are reached
Report 3mos Collecting Feedback
0
New DeskPro Support UI / UX is really bad
Report 3mos Collecting Feedback
8
Hide parent department from users
… Collecting Feedback
0
View SLA status in List View
… Collecting Feedback
0
Display status and assigned agent in the ticket list on when using the mobile app
… Collecting Feedback
0
Count agent note as a 'reply' for SLA measurement
Report 3mos Collecting Feedback
0
Associate tickets with other organizations
Report 3mos Collecting Feedback
0
Send a notification if an attachment is stripped out of an incoming email due to disabled file types.
… Collecting Feedback
0
Display details of linked Deskpro tickets in YouTrack
… Collecting Feedback
0
Add "is autoresponder" in Trigger conditions
… Collecting Feedback
0
Add ability to change "Open Tab" default on new tickets
Report 3mos Collecting Feedback
0
Allow Week to Start on Monday
… Collecting Feedback
2
Inconsistent behavior in Macro's - follower vs. agents
Planning Collecting Feedback
0
Inconsistent Conditions Between Escalations and Triggers
Planning Collecting Feedback
1
More Automation Options for Followers
Planning Collecting Feedback
0
Allow <pre> html tags in the message body of user replies
Report 6d Collecting Feedback
2
Articles are sorted by oldest date
Report 6d Collecting Feedback
0
Option to display additional user/organization details within the new ticket form when an agent is creating a new ticket
Planning Collecting Feedback
2
make completed SLA's clearer in the interface
Planning Collecting Feedback
0
Changing the Colour of Stat Background
Planning Collecting Feedback
1
being able to search in Organisation's Notes
Planning Collecting Feedback
0
Link more than one Ticket at a Time
Planning Collecting Feedback
0
Allow the ability to search or create filters with the criteria "Label does not exist"
Planning Collecting Feedback
0
Prevent urgency changes by agents
Planning Collecting Feedback
2