Chercher avec les étiquettes - Deskpro Support
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Creating Effective Custom New Ticket Contact Forms
What is a Ticket Contact Form? A ticket contact form is a default feature on your Help Center; it is...
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Tree view for linked tickets
The tool for linking tickets is very usefull. However, it would be practical to offer a way to have ...
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Adding a drop down for user CC selection when creating a ticket
I am aware of the Manager feature and have also added the CC option to the ticket entry for our end ...
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If an agents open the same ticket show them info that another agent is in a ticket
If an agents open the same ticket show them info that another agent is in a ticket.
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Add Agent that Receives Feedback as Follower on the Ticket
It would be useful to be able to add the agent that received feedback from a user (through the "Sati...
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Ability to see if a ticket has an attachment directly on the ticket overview
It would be perfect if you could see if a ticket has an attachment directly on the ticket overiview.
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Custom fields on ticket message in agent interface
As we are using Deskpro as an complete Support Ticket system for a Complete CRM to our Customers. It...
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Mention creation of linked tickets as notes
Linked tickets are not really visible in the agent interface. When creating linked tickets, it is co...
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Allow the use of variables in signatures.
Often I find myself in need of typing a "Hello John Doe, thank you for the inquiry." Would be neat i...
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Ticket locked information to be smaller
When the ticket is locked, the red banner takes up about 1 inch (height) of screen. This is very val...
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Toggle showing user email address
Have the option to turn off the email addresses next to user names. The agent would still be able to...
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Possibility to translate Signature
We want to have the chance to translate our agent signatures.
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Ability to disable closing a ticket function when clicking on an already highlighted ticket in the list pane
I have made this same mistake way too many times, that I clickied on a ticket in the list pane, thou...
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Add time and\or charges under the properties tab.
It would be beneficial to streamlining ticket updates if the ticket charge and time fields were able...
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Insert KB article link/content into a new ticket
Currently, KB article links and content can only be inserted into tickets which have already been cr...
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Agent Unable to Set Language on New Ticket
If an agent create a new ticket (to send an email to a user - the first email in the chain), when th...
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Show fail date as a Display option
I would like to have the oppertunity to choose the Fail date of our SLA in date and time (example De...
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Display Options for Layouts
In Departments then Layouts, you can make fields display optionally depending on the default fields ...
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Agent Interface counts presented
Some agents may like to see, as it presented, the number of ticket and issue present on the system (...
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Print multiple tickets
Can we please have another action in the multi selection pop up to Print selected tickets? see atta...
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Ticket forward notification
Please put the "this message was forwarded" notification on top of the message. We face long message...
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Mark individual messages on a ticket within a conversation with colors on ticket panel
I would like to mark some important messages on the ticket panel with different colors. It's hard to...
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Link Existing Tickets
Thank-you for the recent feature that allows create of a new linked ticket.<br /><br /> <br /><br />...
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Ticket Layout Editor for Billing
Please add 'Billing' in the Ticket Elements so the manager of the organization can view the billing ...
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Capability to add notes to a ticket locked by another user
Sometimes it's useful to be able to add notes to a ticket while another user is working on the ticke...
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Change the colour of the Ticket Lock notice when ticket locked by another user.
When a ticket is locked: 1. If the ticket is locked by the current user, show the lock message at th...