Passer au contenu principal

DeskPRO Build #276 Released - Release Announcements - Deskpro Support

juil. 19 2013

DeskPRO Build #276 Released

Liste des auteurs

We are pleased to announce a new release of the DeskPRO helpdesk platform, build #276.

The following is an automatically generated list of changes in this release:

  • IMPROVEMENT New flat style in the tickets navigation pane in the agent interface
  • IMPROVEMENT Parsing of badly formatted HTML emails
  • IMPROVEMENT Qucik search allows searching for just the beginning of a ticket ref
  • FIX Agent permissions to control who can set statuses (resolved, awaiting agent or awaiting user) were not enforced on replybox
  • FIX From agent, click search tab in Feedback then back to Feedback would result in a blank pane
  • FIX Agents being part of an org would cause 'Members' count on org list to be off
  • FIX Macro action "add snippet" was broken
  • FIX Buggy quicksearch on names would not return results sometimes
  • FIX Ticket reply editor could enter double whitespace in some cases (e.g., copy+paste then copy the same text to paste again).
  • FIX Org info not included in person api data (would also affect some snippet vars too)
  • FIX Editing a snippet with a shortcode would reset the shortcode
  • FIX Any unknow variable in a snippet would cause raw snippet to be used (e.g., no other vars would render and no logic executed)
  • FIX Odd titles/content in snippet viewer with translated snippets (e.g., blank titles)
  • FIX Ticket search on subject/message using quick fields instead of full options would never return proper results
  • FIX 'upload image' window doesn't process clicks on 'insert into article' button until some random mouse clicks are done
  • FIX Trying to use 'upload image' multiple times in article editor would behave strangely
  • FIX Ticket search with criteria with multiple agents would only ever use the first selected agent
  • FIX Keyboard navigation in snippet viewer
  • FIX "Add" button from pending articles list
  • FIX Count in title in ticket result lists not updating as tickets are added/removed from the list

If you are using the cloud version of DeskPRO, your account will have already been updated or will be updated within the next 24-48 hours.

If you are using DeskPRO download, you can update your installation from the admin interface.

Utile Peu Utile

18 personnes sur 24 ont trouvé cette page utile

Ajouter un commentaire

Veuillez vous connecter ou vous enregistrer pour soumettre un commentaire.

Mot de passe oublié ?