Passer au contenu principal

DeskPRO 5.7.0, 5.7.1 - Actualités / Release Announcements - Deskpro Support

juil. 5 2017

DeskPRO 5.7.0, 5.7.1

Liste des auteurs

We are delighted to announce the release of a new version of DeskPRO which has a number of Bug Fixes, Improvements and API fixes following the last Release. 

 

Features

  • [Agent] New permissions for tasks and macros. Read more.
  • [Agent] (Beta) Improved snippets. Read more.
  • [Agent] (Beat) Improved forwarding. Read more.

Improvements

  • [Agent] Client-side browser performance improvements
  • [Agent] Faster real-time updates in the agent interface for certain actions
  • [Importer] Importer now handles the "archived" status
  • [Widget] Improved back-end performance of website widget

Fixes

  • [Agent] Person and org notes were limited to 255 bytes
  • [General] Email logs being corrupt when being re-processed
  • [General] Some email logs having invalid gzip encoding
  • [Agent] Agent interface didn't order feedback items by date properly
  • [Agent] CSV export of tickets from search results had invalid headers
  • [General] Custom date fields couldn't set dates before 1970 (new minimum is 1901; further fixes are coming).
  • [Portal] Pasting images into replies in IE11/Edge
  • [Admin] Department layout editor would let you add add disabled fields
  • [General] "Updated date" on content wasn't set properly on content (aside from Downloads which was fine)
  • [Portal] The download button on the Downloads list went to the wrong place
  • [General] Searching for users by name became inaccurate for helpdesks using ElasticSearch
  • [Admin] Changing default email account from settings didn't save
  • [Admin] Setting a helpdesk URL with 'www.' prefix would always have the 'www' stripped
  • [Admin] Pusher settings would not validate properly if not using default cluster
  • [Agent] Interface might lag (or crash, in extreme cases) if many events/notifications happend at the same time
  • [Agent] Automatic time charge wasn't saving
  • [Agent] New ticket "reply as" menu wasn't working
  • [Agent] Editing an org couldn't be saved
  • [Portal] Chat transcripts are no longer sent if the chat wasn't answered by an agent
  • [5.7.1][Agent] Another performance improvement to agent interface to do with relative times
Utile Peu Utile

36 personnes sur 69 ont trouvé cette page utile

Ajouter un commentaire

Veuillez vous connecter ou vous enregistrer pour soumettre un commentaire.

Besoin d'un rappel de mot de passe?