Passer au contenu principal

Deskpro 5.10 Release - Actualités / Release Announcements - Deskpro Support

sept. 11 2017

Deskpro 5.10 Release

Liste des auteurs

We’re delighted to announce the release of Deskpro 5.10

 

Deskpro 5.10 includes the feature updates, bug fixes and improvements listed below.

 

Features

  • Escalation options introduced for ‘on hold’ tickets - find out more here



Improvements

  • Error logs limited to 512MB

    • Automatic warning function added to admin interface if error logs exceed data limit

    • Delete log file option available with warning

  • ‘Ctrl+Return’ now a shortcut to send replies



Bug Fixes

  • Inability to tag newly added agents to tickets resolved

  • Notes in PDF files no longer labelled incorrectly as messages

  • User waiting times and total waiting times now displaying correctly

  • Message view on smaller screens now displaying user details correctly

  • Sorting by user or organization now displays lists alphabetically

  • Custom apps uploaded to cloud servers working properly

  • Mass actions no longer inadvertently affect ticket status

  • Instant Messaging no longer creates links from relative URLs

  • Knowledgebase categories now displaying content correctly

  • When Gravatar is uninstalled, Gravatar logo no longer displayed as default profile picture on user profiles

  • Inability to merge tickets due to locks now communicated clearly via notifications

  • Trello app now uninstalls successfully

  • Unnecessary cc’ing of ticket owners removed when merging tickets

  • Attachments now pulled through when creating linked tickets

  • ‘Guides’ option no longer displayed in user quickjump toolbar

  • Appearance of avatars in ticket replies fixed

  • Pasting images into user portal when using Internet Explorer and Edge now working correctly

  • Inserting emoticons into chat from user portal in Internet Explorer now working correctly

  • User interface in ‘tickets only’ mode now working correctly

  • Agents listed in the ‘Chat Departments’ admin area now linked to individual agent profiles

  • Macro titles no longer accept blank characters

  • Agents now only see permitted tickets when viewing ticket lists in CRM and Search

  • Special characters now displayed correctly in Labels

  • Performance improvements made to Pusher reduces timeouts on busy helpdesks

  • Custom field data now displaying correctly in Reports

  • Translator dropdown menu now displays content correctly

  • Total tickets now shown correctly in CRM list view

  • Update scheduler now working correctly

  • Correct tickets now listed when selecting ‘Awaiting User’ filter

  • Agent email notifications now distinguish between ticket replies and mentions

  • Custom fields now updating correctly when using APIs

  • ‘Identifier ID’ error fixed when enabling V2 Instant Messaging

  • User portal disabled when every agent inactive

  • Issue displaying tickets when searching for ticket IDs now resolved

  • Slack integration now displays CRM name and ticket title correctly in Cyrillic script

  • ‘Change User’ dialogue no longer disrupts search in tickets

  • Missing button added to onboarding tutorial

  • Draft replies no longer lost when changing user or agent in tickets

  • Comments for published items showing up when comments are disabled

  • Fixes to nested fields in feedback section, can now properly select child/parent fields.

 

V2 Snippets Improvements & Bug Fixes

  • Snippets no longer duplicated after editing when using shortcode

  • V2 Snippet permissions now enabled as default, including for custom groups

  • Improved Snippets usage and statistics tracking

 

If you are using Deskpro Cloud, we will roll out this update to your Helpdesk soon.

 

If you are using Deskpro On-Premise, you can update your Helpdesk to the latest version from your Admin Interface.

Utile Peu Utile

25 personnes sur 49 ont trouvé cette page utile

Ajouter un commentaire

Veuillez vous connecter ou vous enregistrer pour soumettre un commentaire.

Besoin d'un rappel de mot de passe?