Passer au contenu principal

Can I set my helpdesk so that users can't reopen tickets after a certain time period? - Base de connaissances / Using Deskpro / Admin / CRM - Deskpro Support

Can I set my helpdesk so that users can't reopen tickets after a certain time period?

Liste des auteurs

Whether or not users can re-open a resolved ticket is controlled by this usergroup permission: in Admin > CRM > Usergroups click a usergroup like Everyone or Registered

 

image.png

 

To stop users from re-opening tickets, you can set this permission to off for all your usergroups.

This means that as soon as a ticket is resolved, users can't re-open it.

If you want Users to be able to reopen Tickets for a specific period of time before they are unable to reopen them you can use the settings within this toggle to specify the period of time, such as 1 week.

You can also set the behavior that will occur if a User attempts to reply after the time limit you set.


Utile Peu Utile

Ajouter un commentaire

Veuillez vous connecter ou vous enregistrer pour soumettre un commentaire.

Besoin d'un rappel de mot de passe?