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Prevent urgency changes by agents - Remarques / Feature Request - Deskpro Support

New Feature Request
Prevent urgency chan... Communauté
14

Prevent urgency changes by agents Collecting Feedback

Is there a way to prevent Agents from modifying the Urgency field and have it act as only read-only. 

Commentaires (2)

Humberto Pomales
We need this too.
Christian
Agreed, only the system should be setting the Urgency based on a time criteria

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Besoin d'un rappel de mot de passe?
New Feature Request
Prevent urgency chan... Communauté

Étiquettes

Urgency
Auteur
Humberto Pomales
Creation date
28 oct. 2019
Last update
17 nov. 2023
Publish date
28 oct. 2019
Category
Functionality