On hold until date - Remarques / Feature Request - Deskpro Support
On hold until date Finished
We really miss a function to put a ticket on hold until a certain date. The idea is that it is possible to put a ticket on hold, up to a date, and it will be automatically removed from the on hold status on the date.
You could achieve this on a per ticket basis by adding a follow up to a ticket once you've placed it on Hold/Pending:
If you wanted a blanket rule for all tickets that are placed on hold you could also setup an escalation to move them back to awaiting agent after x amount of time has passed: