Passer au contenu principal

Macro Action - Set No Agent Team - Remarques / Feature Request - Deskpro Support


Macro Action - Set No Agent Team Finished

Please extend the "no team" option from ticket triggers to macro actions. This would be very helpful in department transfer situations.

Réponse officielle

Lara Proud

Hi Will, thanks for the suggestion this action has been extended to Macros to enable easier ticket transfers. To use a Macro to set no team you need to configure the action "Set Agent Team" and select "Unassign".