Automatic Replies - Remarques / Feature Request - Deskpro Support

Automatic Replies Collecting Feedback

Referencing this article

Is there a way to configure this? We get different variations of subject lines and it would be nice to be able to configure additional ones.

Michael W.

il y a 5 ans

I agree with that. Microsoft localizes those strings, so replies from german outlook clients start with "Automatische Antwort: "

Matthew Wray

il y a 5 ans

Hi Mike - you can't define this at the moment but I agree that would be a useful feature. The article you reference has recently been updated to specify the codes that are currently looked for if you're interested: https://support.deskpro.com/en/kb/articles/why-are-some-automatic-replies-added-as-an-internal-note

Joël Messas

il y a 4 ans

This is great, but really needed in multiple languages ! French for me !

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