Article Ordering - Remarques / Feature Request - Deskpro Support
Articles can only be ordered by date created or number of views. When unable to find something via a search, it would be nice to order by a few other fields such as subject and/or created by to name a couple.
I don't know if it falls under this suggestion or not but we really need to be able to manually sort the lists of articles in the knowledgebase.
We have the same requirement, just as Peter mentioned, we would like to have certain article(s) always on top.
It would be nice to have the option to sort articles alphabetically.
We would really appreciate the ability to set a custom order on FAQs.
We would love the ability to custom order the article
Jeroen van der Steen
Good suggestion! The ability to choose a custom display order for the articles within a category would be very valuable to order articles on their expected relevance (and to "bury" more obscure articles). Alternatively, an alphabetical ordering would work (article titles could be prefixed with a number to fake custom sorting).
This feature is critical to create easy-to-follow process flow for our customer. Random articles with no structure does NOT help us create the SELF HELP/SELF SERVE environment we are seeking. This feature should be MOVED CLOSER TO TOP of your dev list. Thanks!
We are currently experimenting this problem as a major lack in the knowledge base edition interface. Could you please implement the ability to sort articles ? (eg : by name, number or last edition). Please consider our request as it has already been submitted by other customers, though it still hasn't been considered.
We are currently experimenting this problem as a major lack in the knowledge base edition. We realized that it is not possible to sort articles (eg : by name, number or last edition). Considering the number of requests within the last seven years, we are convinced that it would be a major improvement.
Allow users to sort articles within a category by title, date created, etc.