At the moment you can create an article if you are in a ticket, but you can't create a feature request, for example.
Often we get people flag things up which are feature requests, so it would be good to be able to link this to a ticket for the customer's benefit (and our benefit) - and maybe also extend that to chats as well.
Add 'create feedback' on context menu from within a ticket - Remarques / Feature Request - Deskpro Support
Add 'create feedback' on context menu from within a ticket Finished
We hope you find this new feature useful and thank you for your feedback!