Etsi nimikkeitä - Deskpro Support
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Add notification number to browser tab
I've noticed in my browser I have a bunch of tabs open. On the Gmail tab, it has a little badge and ...
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Change the default selection in the ticket search
The advanced ticket search is quite a useful feature but it would be helpful if you could set the de...
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Condensed view of Ticket & messages in Agent Interface
One column and two column are fine but neither gives me a view where I don't do a lot of vertical sc...
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2 or more "New Ticket" Windows
We want 2 or more "New ticket" windows open with different Email/Reply/Note information. Situation:...
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Possibility to add files to a reply or a note when they are edited (like when i create them)
Hi, if I create a ticket, a replay or a note, I can add files to it. Wen I have to edit them, than t...
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Ticket Print Out
Is it possible to change the formatting and content of the ticket printout when you print or downloa...
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Icons to show extra information on agent replies to tickets
When viewing a ticket, the agent can see the date, time (etc) of the reply by hovering over the time...
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Individual Ticket Refresh
Possibility to have refresh option only for one tab by chance. - Now we can refresh the whole page o...
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Reverse order of ticket reply section
Is it possible to have the ticket reply and last received ticket at the top of the page rather than ...
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Improve the UI of the Ticket Status menu, so Sub-Statuses are exposed immediately and can be selected in 1 click
When I add a sub-status to any of the base statuses, changing the status to this substatus now requi...
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Add 'Brand' to the ticket list display options
We'd like to display the brand in the ticket list, similar to how the Department and assigned Agent/...
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Merged tickets should leave the order number of the merged ticket as a comment
I would like the order number of the previously merged ticket to be displayed as a comment once merg...
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Update ticket properties from variable in email text/body
Sometimes, it is useful to create tickets from 3rd party services which don't allow you to customize...
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Ability to display a special note in a ticket
We would like the ability to display a highlighted, always viewable note for a ticket, user, and/or ...
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Searchable Custom Dropdown Field
It's difficult to search for large number of drop down values on the current custom drop down fields...
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Non-agent functionality for crearting tickets from a forward
In some situations colleagues who are not agents forward emails into our helpdesk to be logged as ti...
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Printing Tickets
When my team goes to "print" a ticket (either literally print or just download as PDF), the entries ...
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Auto-start and stop charge-timer when ticket is in and out of focus
Sometimes is easier to have several tickets opened at once. However, if you have enabled the "Automa...
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Show number of replies by Agent or by User in the ticket overview
It would be nice to be able to show the number of agent replies a ticket has (and maybe also how oft...
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Ticket's Dropdown Options
Clicking on one of the tabs we get a drop-down list which offers us closing and reopening tabs only ...
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Allow agent filtering on Ticket Satisfaction reports
Can't seem to see a way to filter Ticket Satisfaction by agent or team. We have 100 agents over 9 d...
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default brand selection
Currently when an Agent creates a ticket, the default brand is automatically set as the brand in the...
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Add a setting to require users to provide a comment in the satisfaction survey
We want to customize the satisfaction survey so that if a user/customer gives negative feedback (unh...
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Add a "copy message to new ticket" to ticket "Actions"
The 'split message to new ticket' feature is handy. However, sometimes there is a message you want t...
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Calendar view, ticket scheduling
Our agents have to complete tasks, which should be done regularly, for example maintenance or vehicl...