Etsi nimikkeitä - Deskpro Support
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Full Message View Permanent
On our tickets, there is an option for "view full quoted message" (displayed with 3 horizontal dots)...
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Hover pop-up for ticket subject line
One of our clients told us that the Ticket Subject field in the Help Centre Ticket list is too small...
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Sort by subject
The ability to sort tickets by subject
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Ability to update a ticket based off it's linked ticket
A way to update a linked ticket automatically based off of an action that happened in its linked tic...
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Attaching multiple files to a ticket using the attach button, not the drag and drop method
The ability to attach multiple files at once through the 'Attach' button on the ticket. Rather...
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Have the ability to pre-select and hide parent departments so only child departments are visible on ticket submission form
The ability to not have parent departments visible if you always want that to be the selected depart...
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Have a setting to make it so agents must provide a label for tickets
Like with custom fields you can 'require agent to enter a value', we would like labels to also have ...
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recall message
Add the possibility of recalling messages sent through Deskpro (a feature to unsend messages).
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How to make Message and Subject field not required
The possibility of removing the message and subject field from ticket forms, so that message/subjec...
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Prevent users from resolving tickets
Add the possibility of preventing users from setting tickets to resolved.
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Limit total number of tickets assigned to an agent
Limit the total number of tickets assigned to an agent at any one time. For example, after 50 ticket...
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Lock icon in condensed ticket list view
Add the ability to see when tickets are locked in the condensed ticket view:
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Let agents include tasks and comments when printing tickets
Some of our agents want to use tasks to manage their tickets. For legal reasons, they would like to ...
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The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc
If Deskpro is included as a cc on a ticket, a new ticket is started. We would like a check that sees...
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Display merged ticket messages more clearly
It would be great if once tickets are merged that the merged data is identified in the message box h...
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Merge ticket trigger criteria
Currently it isn't possible to trigger actions based on when a ticket is merged. This would be rea...
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Ability to add options for the 'remove' option on a ticket
Add 'Out of office' as a possible 'Remove' action on tickets (in addition to the special delete opti...
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Hot comment or warning about user or organization
When opening a ticket view have a "slap in the face" sort of message or highlight red flashing fiel...
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Ability to see to whom the USER addressed emails that were imported into the system
We would like to see some kind of visual indicator for the addressees of an email sent by a USER. T...
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Ticket Creation by Note Only
Right now, when all reply permissions are turned off for a user, they can still send a reply with th...
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Reports to track ticket deflection
In order to leverage the value of self-service information finding in the Knowledgebase, it would be...
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Allow incoming emails from our company domain to be set as agent notes
When our support department needs inside information from a colleague who is not set up as an Agent ...
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Searchable Custom Dropdown Field
It's difficult to search for large number of drop down values on the current custom drop down fields...
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Ability to reference an external ticket responses email subject through a variable
At the moment, there is no way to reference an external emails subject response to a ticket, to be a...
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Send notification to cc'd participants when ticket owner adds a reply to a ticket created in the portal (and vice versa)
If I create a ticket within the portal as a user and CC a participant in the ticket, the cc'd user d...