Etsi nimikkeitä - Deskpro Support
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Full Message View Permanent
On our tickets, there is an option for "view full quoted message" (displayed with 3 horizontal dots)...
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Hover pop-up for ticket subject line
One of our clients told us that the Ticket Subject field in the Help Centre Ticket list is too small...
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Sort by subject
The ability to sort tickets by subject
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Lock icon in condensed ticket list view
Add the ability to see when tickets are locked in the condensed ticket view:
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Let agents include tasks and comments when printing tickets
Some of our agents want to use tasks to manage their tickets. For legal reasons, they would like to ...
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The ability to duplicate department settings/permissions etc
We would like the ability to duplicate departments so we can copy across permissions, settings, the ...
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The ability to stop Deskpro creating a new ticket be default if Deskpro email address is down as a cc
If Deskpro is included as a cc on a ticket, a new ticket is started. We would like a check that sees...
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Display merged ticket messages more clearly
It would be great if once tickets are merged that the merged data is identified in the message box h...
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Manager access to child organization tickets
It would be helpful if there was an option for managers of parent organizations to have access to th...
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Merge ticket trigger criteria
Currently it isn't possible to trigger actions based on when a ticket is merged. This would be rea...
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Ability to add options for the 'remove' option on a ticket
Add 'Out of office' as a possible 'Remove' action on tickets (in addition to the special delete opti...
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Hot comment or warning about user or organization
When opening a ticket view have a "slap in the face" sort of message or highlight red flashing fiel...
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Ticket filters with 'OR' logical condition
Ticket filters are quite flexible via the number of fields that can be selected to create them, but ...
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Saving attachments fails without indication when the virus scanner interferes
Saving attachments fails without indication when the virus scanner interferes We often send attachme...
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Display organization Parent in ticket as well as the Organization
Display organization Parent in ticket as well as the Organization. On a ticket where the user is as...
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Change the default selection in the ticket search
The advanced ticket search is quite a useful feature but it would be helpful if you could set the de...
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Add ability to change "Open Tab" default on new tickets
I would like it if I could change it so that the Open Tab option defaulted to unchecked when creatin...
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Associate tickets with other organizations
We often have resellers or vendors who open tickets on behalf of our customers. This presents a prob...
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Any way to just disply the date/time on a comment
Is there a way to edit the appearance of date reporting on ticket comments? I just want the date/tim...
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Need more ticket metadata when clicking on customer
If I have a ticket open and I want to get a quick sense of the recent tickets that an account has op...
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Non-agent functionality for crearting tickets from a forward
In some situations colleagues who are not agents forward emails into our helpdesk to be logged as ti...
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Split multiple messages into one new ticket
Sometimes you realize only after the latest reply of a user that previous replies were actually rela...
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Allow User to see Agents Following Ticket
In the User interface of the portal it's not possible for a user to see which Agents have been CC'ed...
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Show more than 50 tickets in the ticket overview
Increase the number of tickets that can show on the page at one time. The current limit is 50.
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Viewing tickets from different brands through the same portal
We have some users with tickets assigned to multiple brands. In some instances we would like users ...