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Can I use Active Directory to sign in my agents? - Using Deskpro - Deskpro Support

Can I use Active Directory to sign in my agents?

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Question:

Does Deskpro support Active Directory?

Answer:

Yes, Deskpro has an Active Directory app that enables users and/or agents to log in to the helpdesk with their Active Directory credentials.

You can now optionally enable regular syncing of data, so that Deskpro accounts are regularly updated with the latest information from Active Directory. If you select this option, data will automatically be pulled from Active Directory daily.

See this section in the admin manual for details of how to set this up.

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