New Tickets Should Have Notes Tab - Palaute / Feature Request - Deskpro Support

New Feature Request

32

New Tickets Should Have Notes Tab Finished

Kurt

When creating a New Ticket it would be very advantageous to be able to log the call in the Notes tab.<br /><br /> <br /><br /> Currently the call flow for inbound calls is a bit clunky without having this feature. Reps. need to keep notes in Notepad and then paste them in afterwards.

Comments (3)

Sally Vaughan

10 vuotta sitten

This would be a great feature!

Valentina

9 vuotta sitten

Definitely

Ralph

9 vuotta sitten

Absolutely necessary for phone tickets! WE just want to log information for the agent and do NOT send the customer a reply. So we NEED the notes tab.

New Feature Request

Tekijä: Kurt
Last update: 5.11.2013
Category: Tickets