Merging/splitting tickets - Palaute / Feature Request - Deskpro Support
Merging/splitting tickets Archived
Hello -<br /><br />
<br /><br />
Splitting:<br /><br />
Many of my clients reply to the same email, which mashes multiple issues into one ticket, defeating the whole purpose of a ticket system. If I could split off their reply into a new ticket, it would be great.<br /><br />
<br /><br />
Merging:<br /><br />
On the other side of the coin, some users send a new email each time they want to discuss the same issue. For the same reason of preserving the usefulness of a ticket system, it would be great to be able to merge tickets as well.