Mass Actions based on a common parent ticket - Palaute / Feature Request - Deskpro Support

Mass Actions based on a common parent ticket Report

Kim Gilmour

We currently group tickets reporting the same or similar problems by linking them all under a parent ticket describing the underlying problem. It would help our efficiency to have functionality that enables us to perform a mass action based on a common parent ticket so we can reply to all users/add relevant update notes/ change status/ etc on those related tickets.

We have a workaround in place, but it requires a few more steps than is ideal.

Comment (1)

David Palmquist

8 kuukautta sitten

We are looking for the same functionality!

Lisää kommentti

Please log in or register to submit a comment.

Kirjaudu
Register

New Feature Request

Tekijä: Kim Gilmour
Last update: 23.5.2024
Category: Tickets

Mass Actions based on a common parent ticket - Palaute / Feature Request - Deskpro Support

Mass Actions based on a common parent ticket Report

Comment (1)

Lisää kommentti

Tunnisteet