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Adding an Agent as a CC on an Email creates a Ticket

Lara Proud

۱۶ شهریور ۱۴۰۲
How do I enable logging for outgoing email?

Christopher Nadeau

۱۶ شهریور ۱۴۰۲
I'm having trouble with replies being created as new tickets

Eloise Rea

۱۶ شهریور ۱۴۰۲
Can I run an Email-only helpdesk?

Lara Proud

۱۶ شهریور ۱۴۰۲
How do I add an organization-wide email signature?

John Davison

۱۷ شهریور ۱۴۰۲
Creating brand-specific Email Templates

Manu Marquez

۲۷ مهر ۱۴۰۲
How do I include ticket account addresses in emails?

Paul Davies

۱۷ شهریور ۱۴۰۲
I'm having trouble with an error: "Your message was not accepted because you are sending from an unknown email address."

Dan Baker

۲۰ شهریور ۱۴۰۲
Exchange not displaying the correct 'From:' field

Matias Navarro Carter

۲۰ شهریور ۱۴۰۲
I'm having trouble with tickets created via email identifying the wrong user

Dan Baker

۲۰ شهریور ۱۴۰۲
I'm having trouble with forwarding user emails to the helpdesk

Sean Kerwin

۲۰ شهریور ۱۴۰۲
Can I keep my existing support email address?

Phil Rigby

۲۲ شهریور ۱۴۰۲
I'm having trouble with incoming emails not being turned into tickets

Matias Navarro Carter

۲۲ شهریور ۱۴۰۲
I'm having trouble with my new Gmail ticket account not sending email

Russell Chappell

۲۲ شهریور ۱۴۰۲
Why is the helpdesk rejecting emails when an agent 'Out of Office' automatic reply has been set up?

Paul Davies

۲۲ شهریور ۱۴۰۲
How do I set up an email account for outgoing messages only?

Alexandra Mead

۲۴ شهریور ۱۴۰۲
How do I create a custom button for my chat widget?

Matthew Wray

۲۹ شهریور ۱۴۰۲
Messenger Widget Options

Matthew Wray

۲۹ شهریور ۱۴۰۲
I'm having trouble with an Outlook message recall causing an email loop

Chynah Hayde

۱۱ مهر ۱۴۰۲
How can I switch email clients whilst using Deskpro?

Matthew Wray

۵ مهر ۱۴۰۲
What is the difference between Microsoft OWA and EWS?

Colin Dunn

۱۴ مهر ۱۴۰۲
Why can't users or agents use email addresses that are also ticket accounts?

Christopher Nadeau

۱۹ دی ۱۴۰۲
Translating your Messenger Widget

Lara Proud

۱۹ دی ۱۴۰۲
How do I show users which agents are following their tickets?

Ben Henley

۱۹ دی ۱۴۰۲
Why can't some users see my messenger widget?

Hannah Scott

۱۹ دی ۱۴۰۲
Meta App Review Template Videos - Facebook Messenger Self-Managed (On-Premise)

Lara Proud

۱۹ دی ۱۴۰۲
How do I configure SPF and DKIM for sending mail through Deskpro servers?

Christopher Nadeau

۴ بهمن ۱۴۰۲
Switching from WhatsApp Twilio to WhatsApp Direct

Lara Proud

۱۲ بهمن ۱۴۰۲
Banned WhatsApp Business Accounts

Lara Proud

۸ اسفند ۱۴۰۲