Hot comment or warning about user or organization - انتقادات و پیشنهادات / Feature Request - Deskpro Support
Hot comment or warning about user or organization Collecting Feedback
When opening a ticket view have a "slap in the face" sort of message or highlight red flashing field or a pop up warning. This would make it so the agent could not possibly miss a very important message regarding the user or the organization.
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