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2
Improve Ticket Summary Tab Usability
Collecting Feedback
0
0
Rotating 24-hour Agent Shifts
Collecting Feedback
0
0
Adobe Integration
Report
0
3
Intelligent ticket assignment
Report
0
0
Be able to mark an email as important
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0
0
Brand Information for Snippets
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0
1
Merge billing items when merging people or companies
Report
0
2
avoid excessive registered users in CRM
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0
1
To allow mention of agent teams in notes section
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0
1
Display file name in history for 'file' field type
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0
0
Display file name in history for 'file' field type
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0
0
Copy a Approval
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0
0
Help Center Design - Ability to Expand "Welcome Message" Text Box (for editing)
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0
Default department per usergroup
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0
2
Copy a Macro and Triggers
Collecting Feedback
1
1
Help Center: publish calendar with events
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0
1
Datepicker
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0
1
Publish guide on search results
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0
1
Change order of search result tabs
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0
1
Form condition for fields based on user group
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0
0
Add 'Review date' option for Guide
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0
Option to auto-expand table in report so it always shows all all values
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0
Sort field values in Reports according to a) order set for the field b) highest number
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0
Allow agent (not-admin) to manage values (options) of specific field
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1
0
Add option to "Ticket Changed Trigger" (at department level) to remove all existing SLAs assigned from previous department.
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0
Trigger Suggestions
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2
Agent Messages Text Entry
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0
2
Displaying names on agent notes
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0
1
View Department
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0
3
Customer Admin Roles
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0
1
Agent login logs - API support
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0
1
Give agent permission to edit values of a specific field
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1
0
Add 'send (agent) email' action to macro functionality
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0
Create multiple tickets from 1 user ticket submission
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0
Mass update Team of ticket via Admin area
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0
0
Searching/filtering for chats that are not live
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0
0
Lists for chats that are not live
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0
7
UNDO....on sending message to customer
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0
0
Send a link to the ticket for the user to view via SMS
Collecting Feedback
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0
Voice Broadcasting Request
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0
0
Approval for Helpdesk Articles
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0
0
Article/News/Community comment to email
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0
3
Option to delete a user without deleting their tickets
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0
1
Add label while creating ticket as agent
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0
0
Separation line - font task bar
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0
3
[UX suggestion] Change label 'Add' to 'Add label'
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0
1
Add interface to mange Problems, just like you can manage Snippets
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0
1
Hide messages
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0
0
Duplicate Detection
Collecting Feedback
0
0
populate organisation field when an agent creates a ticket
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0