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Showing results in Community for: “Notes” (15)
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Provide a way to record notes in a new ticket
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Add agent permission to view \ hide Notes field.
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Split permissions out such it's possible to only inhibit edits to replies sent externally.
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Filter for "Last Agent Note"
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Add agents as followers when mentioned in a note
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Ability to restrict certain agents from viewing notes
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Possibility to add files to a reply or a note when they are edited (like when i create them)
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API - create ticket with note
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Download ticket as PDF without agent notes
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Add to Note option in macros
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Be able to apply a Macro when adding an Agent Note
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Make CRM notes editable
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Allow incoming emails from our company domain to be set as agent notes
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Split the edit/delete permissions for notes & messages
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Separate Agent Permission to edit own Messages