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Showing results in Community for: “Agents” (15)
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Add agent permission to view \ hide Notes field.
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Allow agent filtering on Ticket Satisfaction reports
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Ticket feedback to be emailed to agent
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Please add search articles by author
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Add agents as followers when mentioned in a note
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Initial Response notification from user to agent
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Ability for Admin to remote logout agent
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Hide other Agents
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Triggers and Escalations based on Assigned Agent properties
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Let the agent know when the department was bcc'd and not the recipient
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Let agents customize chat notifications when they are mentioned in a note
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Agent Seperation for Knowledgebase Sections
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Public chat history should be visible to agent handling the ticket that was created from it
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Agent is not available for chats by default
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Restrict agent permissions to Knowledgebase (KB)