Search Labels - Deskpro Support
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How do I set up an internal knowledgebase for agents only?
Question: I want to have Knowledgebase articles about internal procedures for agents. I don't want ...
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(Add option to) Display "Last updated" instead of "Created" date for KB articles
Currently, Knowledgebase (KB) articles have a column on the right side that displays information abo...
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Allow redirects from archived articles to published articles
Allow agents to set a URL redirect on an archived article so it can point to a published article. F...
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Modifiable robots.txt file
We would like the ability to modify our robots.txt file on the helpdesk to help improve our SEO. W...
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Display Knowledge Base articles articles in widget
We expect most of the questions we get will cover a very limited set of very simple questions to be ...
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Option to add labels or paths to the quick search results in the portal to make it clearer what product/category an article relates to
We'd like the option to add labels or paths to the quick search results displayed when completing th...
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Highlight code blocks in Articles
Currently, there is no way to highlight code blocks it will be great to have such possibility sinc...
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Better management of knowledge base articles across multiple brands
Currently if you want the same KB article to appear for multiple brands on the portal, you need to c...
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Change new Article Status
When creating a new KB article, the default status is "Published". Can we have an option to change t...
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Improve sorting in Publish
Under PUBLISH, I can sort downloads by Title, Date Created, or Download Count which is good. Knowled...
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Impossible to highlight code blocks in knowledge base
It's possible to highlight code blocks in guides, but not in knowledge base articles.
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Re-arrange the top 5 articles under each categories (should be able to choose)
When you open your KB, it displays all the categories with 5 articles underneath, I've been in conve...
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Add metadata for knowledgebase articles
A knowledgebase may have public resources which are indexed by search engines. Therefore, it should...
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Knowledgebase and Downloads Navigation Improvements
Example use case: Ability to list categories and sub categories like the following: Category 1 ...
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Auto Save Knowledge base articles
I keep accidentally losing article that I worked on and it's very frustrating. can you have a featu...
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Settings to completely hide author, date and/or number of comments from the knowledgebase
It would be nice to have settings to completely hide author details, publish date and/or the number ...
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Retaining information about knowledgebase sections in one-column view
When viewing a knowledgebase category in one column, there is nowhere to view the extra information....
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Drag & Drop reordering of help center content (knowledge base articles etc)
Currently the order of articles within a section in the knowledge base is only possible by date crea...
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Ability to edit published knowledgebase articles, but keep edits as draft
We need the ability to edit published knowledgebase articles, and have the edits as draft until we c...
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Allow recently created articles on KB to be marked as *NEW*
Is it possible to have the KB within deskpro to flag recently created articles as *NEW* and then hav...
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Knowledge Base Article Approval Process
We would like to have the ability for Knowledge Base articles to be publish via approval process. Es...
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Network Drive/UNC path links in KB articles
Please add support to allow links in KB articles to go to network drives or UNC paths for our intern...
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Text in KB articles loses custom coloring when making format changes
I am trying to write knowledgebase articles that involve code snipets. There is syntax highlighting ...
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Agent Seperation for Knowledgebase Sections
There is currently a way to segregate users to sections of the knowlegebase but there is no way to s...
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Allow embedding of videos
We use screencasts extensively for documentation purposes and to allow customers to share a walkthro...
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Restrict agent permissions to Knowledgebase (KB)
We would love the ability to restrict agent side permissions for KB articles (ie: some agents cannot...