More powerful "convert ticket to knowledgebase (kb) article" - Community / Feature Request - Deskpro Support

More powerful "convert ticket to knowledgebase (kb) article" Collecting Feedback

Jorge Fdez

Deskpro let Agents to convert a ticket to a new kb article. At this moment it only automatically publish the first message in the ticket. I think it would be very interesting if all the history messages remain in the kb automatically

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New Feature Request

Autor: Jorge Fdez
Last update: 2. aug 2017
Category: Documentation

More powerful "convert ticket to knowledgebase (kb) article" - Community / Feature Request - Deskpro Support

More powerful "convert ticket to knowledgebase (kb) article" Collecting Feedback

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Sildid