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Community 15

Showing results in Teadmusbaas for: “SLAs” (0)

Showing results in Community for: “SLAs” (15)

Department separation
3Y
Working hours taken into account in escalations OR SLAs to be completed by actions
11M
More control over SLA alerts
0s
Adding in "The user has been waiting for..." to Type list for Ticket SLAs
7Y
Sort SLA's in admin interface
7Y
Include user message in SLA alert email
7Y
Count agent note as a 'reply' for SLA measurement
3Y
Ability to have saved sets of working hours for different SLAs
3Y
Copy SLA settings
4Y
Ability to pause an SLA
4Y
SLA Filters: set a default view
4Y
SLA is completed only when the second agent response when an agent creates a ticket
1Y
SLA failed not clear enough
1Y
make completed SLA's clearer in the interface
3Y
Ability to disable SLA warnings and/or create Triggers on whether a ticket has an agent message
1Y

Showing results in News for: “SLAs” (0)

Showing results in Files for: “SLAs” (0)

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