Skip to main content

SLA is completed only when the second agent response when an agent creates a ticket - Community / Feature Request - Deskpro Support

3

SLA is completed only when the second agent response when an agent creates a ticket Collecting Feedback

For the ticket created by the agent, it will be good to have the option where the sla meet/completed only when the second response from the agent is sent. Right now SLA is met when the ticket is created by an agent.

Add a comment

Please log in or register to submit a comment.

Kas soovite salasõna meeldetuletust?