Etiquetas de búsqueda - Deskpro Support
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I'm having trouble with some of our portal missing
By default, the user web portal has tabs for Knowledgebase, Guides, News, Feedback, Downloads, Conta...
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How can I run an email-only helpdesk?
Question: I'd like to have my users interact with the helpdesk by email only, with no use of the por...
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Tasks visible to clients (by agent choice) based on ticket
Currently tasks associated to a ticket are only set to visibility as public (viewable by agents) and...
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Ability to customize satisfaction survey questions
In email footers, the satisfaction tool from Deskpro asks a simple question to users. Once users cli...
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Better management of the categories
It would be nice to be able to : - change the parent of an existing category - give an existing cate...
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Give Users Service (Support) Credits to use as part of their support contract
Add the capability for a support organization to allocate service or support credits a user can use ...
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Testing for Office Hours in Templates
There is currently no way to test for office hours in templates. This would be very useful so you co...
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Improve the delay between New News Posts and New News email notifications
Modify the frequency for when News notifications go out e.g 15 mintues after etc and not the long de...
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Content "helpful" rating options
On all the news, and knowledge base articles there is the feature "mark this page helpful" it would ...
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List of tickets waiting customer
When a user logs in, we'd like them to immediately see a list of tickets that are waiting for t...
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Allow true search of feedback categories at feedback page
The feedback home page includes a tabbed prompt for 'category' is in fact feedback 'type'.I have a n...
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Email & RSS feed for News
We would like to see a way for customers to subscribe to News & Updates?<br /><br /> <br /><br /...
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Sort Replies in User Interface
Rackspace has a feature in their user interface for tickets that allows the user to 'go to the last ...
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Allow Users to modify (edit & delete) their Comments
Currently, Comments posted by Users are read-only. This means it's not possible for them to correct ...
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Search for customer
It is really necessary that a final user can search in their tickets or the tickets of his organizat...
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Allow subscription to Downloads
Similar to the KB, it would be good for users to be able to subscribe to Downloads when an item is u...
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Expiration option for News Articles like Articles
Often we post news items that are relevant for a period of time. It would be nice to have them expir...
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Be able to view feedback you or your agency has submitted
Toolkit group uses deskpro for their work orders. I am the administrator for my service, however ot...
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Lost password options
When a user lost he password. The engine tell him that he will receive an email with it.<br /><br />...
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Disable "Change Password" functionality if user is from an external UserSource
If the user is from an external usersource, hide the lost password and change password functionality...
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Search for customer
It could be really useful that the customers could made a search of the tickets.
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Feature request: trigger on geolocation, emailcodes for users, email tab view
If possible we would like to see: - add trigger based on geo-loaction on webGUI (auto populate field...
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Customer Feedback preselected options
I'd like to change the default option for users leaving feedback. currently its set as 'ok' and we'r...
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users can CC'ed tickets
Agents can CC'ed a ticket so other users (deskpro users or not) can receive updates about ticke...
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Paste images inline in tickets
Customers should be able to paste images inline in new tickets and not just have them attached to th...
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Adding custom tabs...
Any chance we can have an easy way of creating our own tabs to go alongside Knowledgebase, Download,...
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Secure emails & Customer communications
Helpdesk are a focal point for password resets, new account creation and many tickets contain confid...