Etiquetas de búsqueda - Deskpro Support
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License error after importing Zendesk data
Question: I have just imported data from a Zendesk helpdesk. Now I can only see the Agents screen ...
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How can I show a list of Ticket Followers in an email notification?
You can show a list of Ticket Followers in the email notification sent to agents, to make it clear t...
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Away from Desk to disable Round Robin for Agent
We have a situation where we dont want to keep logging in and out of Deskpro when a user e.g. goes t...
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Add agent permission to view \ hide Notes field.
We have a situation where we have auditors looking at tickets - both user and agent responses. The a...
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Allow agent filtering on Ticket Satisfaction reports
Can't seem to see a way to filter Ticket Satisfaction by agent or team. We have 100 agents over 9 d...
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Ticket feedback to be emailed to agent
Any chance there can be an option to have any ticket feedback automatically mailed to the agent? Mos...
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Please add search articles by author
Please add an Enhancement / Feature to Searching / Sorting Tickets our Articles created by a particu...
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Add agents as followers when mentioned in a note
We would love having the option to let agents add followers by just mentioning them in a note. At t...
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Initial Response notification from user to agent
I'd like the ability to have the executives to receive an email stating that an email has been ackno...
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Ability for Admin to remote logout agent
I would like a way to remotely log out an agent. I have had a couple situations where an agent forge...
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Hide other Agents
Can we get a feature for Department based permissions where Agents can only see Agents in the same D...
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Triggers and Escalations based on Assigned Agent properties
It would be nice to be able to apply triggers and/or escalations based on properties of the assigned...
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Let the agent know when the department was bcc'd and not the recipient
When a ticket is created by a user, it is pretty difficult to determine whether the department was t...
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Let agents customize chat notifications when they are mentioned in a note
When a mention is added in a note, the mentioned agent gets notified by email when they are offline ...
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Agent Seperation for Knowledgebase Sections
There is currently a way to segregate users to sections of the knowlegebase but there is no way to s...
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Public chat history should be visible to agent handling the ticket that was created from it
At the moment, chat history can only be viewed by agents that are members of the same chat departmen...
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Light agents
I think it would be a great idea to create 'Light Agents' An agent that can view and manipulate tick...
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Agent is not available for chats by default
If there is an agent who only monitors other agents, or don't want to participate in chats at a...
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Restrict agent permissions to Knowledgebase (KB)
We would love the ability to restrict agent side permissions for KB articles (ie: some agents cannot...
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Insert name of Performing Agent with Variables
It would be good to have a twig variable option to insert the name of the agent performing the actio...
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Toggle All does not work as expected in Department adding for agents
When adding new Department, Permissions section, Agent Permissions: "Toggle All" in Full Access col...
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Default Brand/Departments by Agent
It would be helpful if there could be a default brand/default department setting for each agent in t...
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Separate Agent Permission to edit own Messages
Agents should be able to edit their own Messages/Notes. This is needed eg. for correctings typos, et...
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Ability to tag agents with categories
Add a feature to tag agents with catagories. I.e admin/agent, main team they belong too, languages t...
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Add new setting for agent's: "Default Ticket Reply Type"
Please could you add a new setting for Agents in their personal preferences to be able to set their ...
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Disable / Enable individual keyboard shortcuts / commands
It is currently only possible to turn off all keyboard shortcuts, however it would be ideal to be ab...
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Custom Fields for Agent Profile
Add custom fields to the agent profile. These should only be visible to individual agents and admini...