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Centro de asistencia
Noticias
Product
Noticias / Product - Deskpro Support
Product
Suscribirse
Categoría
Noticias
oct 10
2022
Introducing our new Scratchpad App for convenient note-taking
Lara Proud
0
Product (Agent)
oct 4
2022
We have enhanced the design of our Header Bar and Tabs
Lara Proud
0
Product (Agent)
oct 4
2022
We have reduced the size of the reply box default state
Lara Proud
0
Product (Agent)
oct 4
2022
Active Status is now visible on Agent Avatars across the interface
Lara Proud
0
Product (Agent)
oct 4
2022
You can add Macros to run at ticket creation
Lara Proud
0
Product (Agent)
sept 28
2022
We have optimized ticket loading speed
Lara Proud
0
Product (Agent)
sept 20
2022
We have created two new SLA types
Lara Proud
0
Product (Admin)
sept 20
2022
Set a User's organization automatically with a new Trigger Rule
Lara Proud
0
Product (Admin)
sept 20
2022
Collapse and expand User Profiles to keep your workspace tidy
Lara Proud
0
Product (Agent)
sept 13
2022
You can now download emails from a User's ticket
Lara Proud
0
Product (Agent)
sept 6
2022
You can now view the Email Message Source
Lara Proud
0
Product (Agent)
sept 6
2022
Quickly copy data from fields with a click
Lara Proud
0
Product (Agent)
sept 6
2022
Add Snippets and Attachments to the Follow Ups reply actions
Lara Proud
0
Product (Agent)
ago 30
2022
We have added a global permissions toggle to enable or disable Agent App permissions
Lara Proud
0
Product (Admin)
ago 30
2022
Refine Ticket Search with a powerful new filtering sidebar
Lara Proud
0
Product (Agent)
ago 30
2022
You can now clear your Ticket Search History
Lara Proud
0
Product (Agent)
ago 30
2022
Access all your ticketing features easily
Lara Proud
0
Product (Agent)
ago 30
2022
Stay up to date with all of Deskpro's recent changes
Lara Proud
0
Product (Agent)
ago 25
2022
We have a new way of communicating our latest product updates
Lara Proud
0
Product (Agent)
dic 8
2020
New structures for Guides
Stephanie Quadranti
0
Product
sept 28
2020
Support for OAuth2 authentication for Office365
Phil Rigby
0
Product
jul 20
2020
Introducing our new Messenger widget
Matthew Wray
0
Product
jul 19
2020
We've launched the new Help Center theme
Grace Howlett
0
Product
jul 19
2020
Control whether Pending status is counted in SLAs and Ticket Waiting times
Grace Howlett
0
Product
jul 19
2020
Report on user waiting time and first reply time within working hours
Grace Howlett
0
Product
jul 19
2020
New Email Templates
Emily Booth
0
Product
nov 25
2019
Approvals
Emily Booth
1
Product
sept 2
2019
Feedback area changing to Community
Colin Dunn
0
Product
sept 2
2019
Automatically create tasks with relative due dates
Colin Dunn
0
Product
sept 2
2019
Addition of TLS 1.1 and 1.2 support for email connections
Colin Dunn
0
Product
sept 2
2019
CC'd users are now listed in each email message
Colin Dunn
0
Product
jun 27
2019
Forward and create new linked ticket
Colin Dunn
0
Product
jun 27
2019
Improved Agent Permissions delineate access to Notes and Messages
Colin Dunn
0
Product
jun 27
2019
Set an automatic review/expiry date for article content
Colin Dunn
0
Product
may 15
2019
Custom Fields for Downloads
Colin Dunn
0
Product
may 15
2019
Office365 simple email adaptor over EWS
Colin Dunn
0
Product
abr 15
2019
Re-Open Tickets Time Limit
Emily Booth
0
Product
mar 12
2019
Sub-Statuses
Christopher Nadeau
0
Product
mar 12
2019
Pending Status
Emily Booth
0
Product
ene 21
2019
Custom Fields for Knowledgebase Article
Emily Booth
0
Product
ene 9
2019
Chat Queues
Grace Howlett
0
Product
ene 9
2019
Add Brands to Feedback
Emily Booth
0
Product
ene 9
2019
Language sync
Emily Booth
0
Product
ene 9
2019
Brand Slugs
Emily Booth
0
Product
may 21
2018
Multibrand Update
Benedict Sycamore
0
Product
may 21
2018
DPQL v2
Benedict Sycamore
0
Product
may 21
2018
New Reports
Christopher Nadeau
0
Product
mar 19
2018
Introducing: New Knowledgebase Content Editor
Benedict Sycamore
2
Product
mar 19
2018
Introducing: Linking Tickets to Feedback
Benedict Sycamore
0
Product
feb 14
2018
Introducing: Helpdesk Data Importer
Benedict Sycamore
0
Product
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