We've added a new agent setting which improves the process of assigning teams in a couple of ways.
When agents who belong to more than one team used the Assign to My Team quick link on a ticket, the team assigned was always the first created - even if it wasn't the agent's most commonly-used team.
Now you can set a primary team for each agent, which will be assigned instead.
Setting the agent's primary team also improves how automated actions work. Some actions set the Current Agent's Team: again, the primary team setting will now be used to decide which team that is.
Set up primary teams on each agent's profile in Admin > Agents.
Por favor, ingresa o regístrate para enviar un comentario.