Reporting on Linked Tickets - Base de conocimiento / Using Deskpro / Reports - Deskpro Support

Reporting on Linked Tickets

If you'd like to view parent tickets and the child tickets associated with them you can run the report below:

SELECT tickets.id, tickets.subject

FROM tickets

WHERE tickets.parent_ticket.id <> 0

SPLIT BY tickets.parent_ticket.id, tickets.parent_ticket.subject

This will output a table per parent ticket, containing all child tickets linked to it, as per the image below:

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