It would be nice to be able to search through Custom fields in the main search box. I know this can be a bit of a resource hog but if we can customise the Search Box to search in specific fields (including specific custom fields), it would make our life a lot easier. Currently we have a custom field for "Customer ID" so that when a ticket comes in, we can see if something similar has already been requested for that Customer. Currently what we'd have to do is go to the Search tab in Tickets, then tick All statuses, then untick Me, then select the Custom field. It is too cumbersome and clunky!
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