Please add the ability to list specific products in the selection criteria - Comentarios / Feature Request - Deskpro Support
Please add the ability to list specific products in the selection criteria Finished
I would like to be able to pull a report on specific products by date so I can see if my ticket requests are increasing or declining for a product over time.
Comentario (1)
Ben Henley
DISPLAY TABLE
SELECT tickets.id, tickets.subject, tickets.date_created
FROM tickets
WHERE tickets.product_id = 1 AND tickets.date_created = %1:DATE_GROUP%
And then make a different report for each product you're interested in, with "WHERE tickets.product_id =" 2, 3, 4 etc.
To find out which ID number relates to which product, go to Admin > Tickets > Fields and use the small gear pull-down.