Search Labels - Deskpro Support
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Close Ticket through email
Is there any way to provide an option button to allow users to close tickets through email?
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Show who is the main recipient of a Users message
When a user A replies to a ticket and marks User B as a cc'd recipient and the main recipient of the...
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Browser tabs having title as subject line of ticket open
I often have a number of tabs open in my browser for cross referencing, leaving me with a row of tab...
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Option on tab closing after ticket reply
In ver 3.5.2 there was an option in tech interface> Settings > General Where to redirect after reply...
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Reverse order of ticket reply section
Is it possible to have the ticket reply and last received ticket at the top of the page rather than ...
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Sort Ticket History
When creating a trigger if a field is optional it would be nice to be able to say If the field is nu...
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Mark individual messages on a ticket within a conversation with colors on ticket panel
I would like to mark some important messages on the ticket panel with different colors. It's hard to...
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Adding Knowledgebase as an article in a ticket
When adding a KB article you are provided the option of "insert the entire contents of this art...
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Add notification number to browser tab
I've noticed in my browser I have a bunch of tabs open. On the Gmail tab, it has a little badge and ...
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User sort options should have desc and asc options
The Tickets 'ordered by' dropdown list allows you to sort by either asc or desc. I would like the sa...
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Chats linked to existing tickets from Chat Interface
Allow a chat to be linked to an existing ticket. Use case: customer starts a live chat asking anothe...
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Add a "copy message to new ticket" to ticket "Actions"
The 'split message to new ticket' feature is handy. However, sometimes there is a message you want t...
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Please add the OPEN DATE to the ticket view within People
Would you please consider adding the ticket original OPEN DATE to the ticket view within the People?...
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Capability to add notes to a ticket locked by another user
Sometimes it's useful to be able to add notes to a ticket while another user is working on the ticke...
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Change the colour of the Ticket Lock notice when ticket locked by another user.
When a ticket is locked: 1. If the ticket is locked by the current user, show the lock message at th...
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Adding CCs to tickets when creating them using the API
When opening tickets into Deskpro using the API it would be great if we could also add CCs to the ti...
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Update ticket via email using action codes
The addition of an action code called "#merge" at the top of ANY email addressed or cc'd to the help...
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The ability to duplicate department settings/permissions etc
We would like the ability to duplicate departments so we can copy across permissions, settings, the ...
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Close ticket - last message
When a end user decides to close a ticket by himself, it would be nice to allow him to associate a l...
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Repeating Task or Ticket
I want my team to do a certain task every hour (specifically at night). It would be useful to creat...
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Ticket filters with 'OR' logical condition
Ticket filters are quite flexible via the number of fields that can be selected to create them, but ...
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Link to articles and guides in ticket replies?
Hello! We recently went into production with our DeskPro system and I think it would be fair to say...
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Manager access to child organization tickets
It would be helpful if there was an option for managers of parent organizations to have access to th...
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Link Existing Tickets
Thank-you for the recent feature that allows create of a new linked ticket.<br /><br /> <br /><br />...
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Link more than one Ticket at a Time
It would be useful to add a button to merge all (or several) linked tickets at once.