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Using Deskpro

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  • I'm having trouble getting CSV import to work on my Cloud trial

    Posted by Ben Henley in 2018-03-14
    0 Comments
    in Using Deskpro
  • How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user

    Posted by Ben Henley in 2018-03-12
    0 Comments
    in Using Deskpro
  • How do I change the number of news posts shown on the portal home page?

    Posted by Ben Henley in 2018-04-17
    0 Comments
    in Using Deskpro
  • I'm having trouble dragging and dropping attachments from Outlook to Deskpro

    Posted by Ben Henley in 2019-02-19
    0 Comments
    in Using Deskpro
  • How can I enable WiActs Single Sign-On?

    Posted by Ben Henley in 2018-03-14
    0 Comments
    in Using Deskpro
  • I'm having trouble with the Start Chat button

    Posted by Ben Henley in 2018-03-14
    0 Comments
    in Using Deskpro
  • I'm having trouble with an error: "imap_open() error" in logs

    Posted by Ben Henley in 2018-03-14
    0 Comments
    in Using Deskpro
  • Can I set my helpdesk so that users can't reopen tickets after a certain time period?

    Posted by Ben Henley in 2018-03-12
    0 Comments
    in Using Deskpro
  • Gmail/Google Apps "modern security standards" email error

    Posted by Ben Henley in 2017-11-09
    0 Comments
    in Using Deskpro
  • I'm having trouble with an error: "The email address is already in use"

    Posted by Ben Henley in 2018-03-14
    0 Comments
    in Using Deskpro
  • Finding a field name for User Auth Data

    Posted by Ben Henley in 2017-11-08
    0 Comments
    in Using Deskpro
  • I'm having trouble disabling HTTPS

    Posted by Ben Henley in 2018-03-14
    0 Comments
    in Using Deskpro
  • I'm having trouble with the subject of reminder emails

    Posted by Ben Henley in 2018-03-14
    0 Comments
    in Using Deskpro
  • How do I make a reusable checklist of things to do within a ticket?

    Posted by Ben Henley in 2017-11-08
    0 Comments
    in Using Deskpro
  • I'm having trouble making a custom report retrieve phone numbers

    Posted by Ben Henley in 2018-04-17
    0 Comments
    in Using Deskpro
  • How do I find the ID number of a Deskpro field or other item?

    Posted by Ben Henley in 2017-11-08
    0 Comments
    in Using Deskpro
  • How do I link to an individual ticket?

    Posted by Ben Henley in 2017-11-09
    1 Comment
    in Using Deskpro
  • How can I make agents record a solution for each ticket?

    Posted by Ben Henley in 2017-11-08
    0 Comments
    in Using Deskpro
  • How do I filter users from an authentication source?

    Posted by Christopher Nadeau in 2018-03-14
    0 Comments
    in Using Deskpro
  • How can I have different signatures in emails for tickets in different departments?

    Posted by Ben Henley in 2018-03-12
    0 Comments
    in Using Deskpro
  • I'm having trouble with ticket counts displaying incorrectly after using the Reset Demo feature

    Posted by Ben Henley in 2018-03-14
    0 Comments
    in Using Deskpro
  • Do I need to reinstall On-Premise when my trial ends?

    Posted by Ben Henley in 2017-11-08
    0 Comments
    in Sales, Billing & Legal > Payment & Renewals
  • How can I automatically respond to users to let them know our office is closed?

    Posted by Ben Henley in 2018-03-14
    0 Comments
    in Using Deskpro
  • I'm having trouble with an error: "Failure 0x51"

    Posted by Ben Henley in 2018-03-14
    0 Comments
    in Using Deskpro
  • How do I enable plain text ticket notification emails?

    Posted by Ben Henley in 2018-03-14
    0 Comments
    in Using Deskpro
  • How can I improve email previews for certain mobile email apps?

    Posted by Ben Henley in 2018-03-14
    0 Comments
    in Using Deskpro
  • How to display a ticket custom field in an email template or portal template

    Posted by Ben Henley in 2019-01-31
    0 Comments
    in Using Deskpro
  • Who gets my message when I reply to an email notification as an agent?

    Posted by Christopher Nadeau in 2017-11-09
    0 Comments
    in Using Deskpro
  • I'm having trouble with poor performance or a slow agent interface on some computers

    Posted by Ben Henley in 2018-03-14
    0 Comments
    in Using Deskpro
  • Can I show the Satisfaction survey only for tickets in a certain department?

    Posted by Ben Henley in 2018-03-12
    0 Comments
    in Using Deskpro
  • What does marking a ticket as spam do?

    Posted by Ben Henley in 2018-11-20
    0 Comments
    in Using Deskpro
  • How do I disable keyboard shortcuts?

    Posted by Ben Henley in 2019-01-14
    0 Comments
    in Using Deskpro
  • I'm having trouble with an Outlook message recall causing an email loop

    Posted by Ben Henley in 2018-03-14
    0 Comments
    in Using Deskpro
  • How do I include ticket account addresses in emails?

    Posted by Ben Henley in 2018-03-14
    0 Comments
    in Using Deskpro
  • I'm having trouble with the round robin working properly

    Posted by Ben Henley in 2018-03-14
    0 Comments
    in Using Deskpro
  • How do I change the logo on the agent login screen?

    Posted by Ben Henley in 2019-01-14
    0 Comments
    in Using Deskpro
  • I'm having trouble getting variables in custom phrases to work

    Posted by Ben Henley in 2018-03-14
    0 Comments
    in Using Deskpro
  • How can I translate Deskpro into my language or improve an existing translation?

    Posted by Ben Henley in 2018-03-12
    0 Comments
    in Using Deskpro
  • Can one user from an organization see all that organization's tickets?

    Posted by Ben Henley in 2018-04-17
    0 Comments
    in Using Deskpro
  • I'm having trouble with getting CAPTCHAs every time I try to log in

    Posted by Ben Henley in 2018-03-14
    0 Comments
    in Using Deskpro
  • How do I delete all my test tickets?

    Posted by Ben Henley in 2018-03-12
    0 Comments
    in Using Deskpro
  • How can I best manage out-of-office agents accounts?

    Posted by Ben Henley in 2018-03-14
    0 Comments
    in Using Deskpro
  • Is time counted from when an SLA is applied?

    Posted by Ben Henley in 2019-01-14
    1 Comment
    in Using Deskpro
  • I'm having trouble getting embedded videos to work correctly

    Posted by Ben Henley in 2018-03-14
    0 Comments
    in Using Deskpro
  • How do I set up a new user registration form?

    Posted by Ben Henley in 2018-05-08
    0 Comments
    in Using Deskpro
  • How do I bulk delete tickets?

    Posted by Ben Henley in 2017-11-09
    0 Comments
    in Using Deskpro
  • What resources are available for teaching agents to use Deskpro?

    Posted by Ben Henley in 2018-03-01
    0 Comments
    in Using Deskpro
  • How do I install the 'Resolve User Hostnames' app

    Posted by Ben Henley in 2018-05-14
    0 Comments
    in Using Deskpro
  • How do I translate a custom phrase?

    Posted by Ben Henley in 2018-03-14
    0 Comments
    in Using Deskpro
  • Can I import the tickets and other information from my legacy helpdesk?

    Posted by Ben Henley in 2018-09-25
    0 Comments
    in Using Deskpro
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