Using Deskpro
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Can one user from an organization see all that organization's tickets?
Published: Jun 4, 2015
0Apr 17, 2018 -
How can I translate Deskpro into my language or improve an existing translation?
Published: Jun 4, 2015
0Mar 12, 2018 -
I'm having trouble getting variables in custom phrases to work
Published: Jun 9, 2015
0Feb 15, 2022 -
How do I change the logo on the agent login screen?
Published: Jun 10, 2015
0Mar 20, 2019 -
I'm having trouble with the round robin working properly
Published: Jun 18, 2015
0Mar 14, 2018 -
How do I include ticket account addresses in emails?
Published: Jun 22, 2015
0Mar 14, 2018 -
I'm having trouble with an Outlook message recall causing an email loop
Published: Jun 22, 2015
0Mar 14, 2018 -
How do I disable keyboard shortcuts?
Published: Jun 25, 2015
0Mar 20, 2019 -
What does marking a ticket as spam do?
Published: Jun 26, 2015
0Nov 20, 2018 -
Can I show the Satisfaction survey only for tickets in a certain department?
Published: Jun 29, 2015
0Mar 12, 2018 -
I'm having trouble with poor performance or a slow agent interface on some computers
Published: Jun 29, 2015
0Mar 14, 2018 -
Who gets my message when I reply to an email notification as an agent?
Published: Jul 20, 2015
0Nov 9, 2017 -
How to display a ticket custom field in an email template or portal template
Published: Jul 16, 2015
0Jan 31, 2019 -
How can I improve email previews for certain mobile email apps?
Published: Jul 24, 2015
0Mar 14, 2018 -
How do I enable plain text ticket notification emails?
Published: Jul 24, 2015
0Mar 14, 2018 -
I'm having trouble with an error: "Failure 0x51"
Published: Jul 29, 2015
0Mar 14, 2018 -
How can I automatically respond to users to let them know our office is closed?
Published: Aug 14, 2015
0Mar 14, 2018 -
Do I need to reinstall On-Premise when my trial ends?
Published: Aug 14, 2015
0Jun 13, 2022 -
I'm having trouble with ticket counts displaying incorrectly after using the Reset Demo feature
Published: Aug 17, 2015
0Mar 14, 2018 -
How can I have different signatures in emails for tickets in different departments?
Published: Sep 11, 2015
0Mar 12, 2018 -
How do I filter users from an authentication source?
Published: Sep 22, 2015
0Mar 14, 2018 -
How can I make agents record a solution for each ticket?
Published: Oct 13, 2015
0Mar 27, 2019 -
How do I link to an individual ticket?
Published: Oct 13, 2015
1Sep 2, 2021 -
How do I find the ID number of a Deskpro field or other item?
Published: Oct 13, 2015
0Apr 1, 2019 -
I'm having trouble making a custom report retrieve phone numbers
Published: Oct 13, 2015
0Apr 17, 2018 -
How do I make a reusable checklist of things to do within a ticket?
Published: Oct 16, 2015
0Apr 1, 2019 -
I'm having trouble with the subject of reminder emails
Published: Nov 2, 2015
0Mar 14, 2018 -
I'm having trouble disabling HTTPS
Published: Dec 9, 2015
0Mar 14, 2018 -
Finding a field name for User Auth Data
Published: Dec 14, 2015
0Nov 19, 2021 -
I'm having trouble with an error: "The email address is already in use"
Published: Jan 6, 2016
0Mar 14, 2018 -
Gmail/Google Apps "modern security standards" email error
Published: Jan 18, 2016
0Nov 9, 2017 -
I'm having trouble with an error: "imap_open() error" in logs
Published: Feb 19, 2016
0Mar 14, 2018 -
I'm having trouble with the Start Chat button
Published: Mar 10, 2016
0Mar 14, 2018 -
How can I enable WiActs Single Sign-On?
Published: Mar 16, 2016
0Mar 14, 2018 -
I'm having trouble dragging and dropping attachments from Outlook to Deskpro
Published: Apr 4, 2016
0Apr 4, 2016 -
How do I change the number of news posts shown on the portal home page?
Published: Apr 4, 2016
0Apr 17, 2018 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Published: Apr 12, 2016
0Mar 12, 2018 -
I'm having trouble getting CSV import to work on my Cloud trial
Published: Apr 19, 2016
0Mar 14, 2018 -
What limitations do the trial versions have?
Published: Apr 19, 2016
0Jun 13, 2022 -
I'm having trouble with being redirected to the wrong helpdesk address
Published: May 4, 2016
0Mar 14, 2018 -
How do I embed individual knowledgebase articles in an external app or site?
Published: May 4, 2016
0Mar 14, 2018 -
I'm having trouble with the agent interface displaying old tickets and notifications
Published: May 24, 2016
0Mar 14, 2018 -
I'm having trouble with an error: "mistakes with form"
Published: May 25, 2016
0Mar 14, 2018 -
How do I update my portal to the latest version?
Published: May 27, 2016
0Oct 3, 2019 -
How do I install the Messenger widget in Wordpress?
Published: Jun 22, 2016
0Oct 9, 2020 -
How do I install the chat widget in Shopify?
Published: Jun 22, 2016
0May 8, 2018 -
How do I install the chat widget in Drupal?
Published: Jun 22, 2016
0Mar 14, 2018 -
How do I install the chat widget in Joomla?
Published: Jun 22, 2016
0Mar 14, 2018 -
How do I install the chat widget in Magento?
Published: Jun 22, 2016
0Mar 14, 2018 -
How do I manage overriding widget and chat settings?
Published: Jun 22, 2016
0Sep 17, 2020