Using Deskpro
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Can I use a custom domain name for the portal?
Published: Thu, 16th Aug 2012
0Thu, 3rd Jan 2019 -
I'm having trouble with an error: "Error with your forwarded email"
Published: Mon, 5th Nov 2012
0Tue, 13th Mar 2018 -
How do I nominate users to manage an organization's tickets?
Published: Fri, 16th Nov 2012
0Tue, 13th Mar 2018 -
What documentation is available for Deskpro?
Published: Wed, 5th Dec 2012
0Thu, 1st Mar 2018 -
How do I use variables in snippets, messages and webhook actions?
Published: Tue, 11th Dec 2012
4Fri, 15th Jun 2018 -
I'm having trouble with replies not being added to the correct tickets
Published: Wed, 20th Feb 2013
0Tue, 13th Nov 2018 -
How do I enable logging for outgoing email?
Published: Thu, 7th Mar 2013
0Tue, 13th Mar 2018 -
Why can't users or agents use email addresses that are also ticket accounts?
Published: Wed, 27th Mar 2013
1Thu, 9th Nov 2017 -
How do I manually run the email processing command?
Published: Tue, 9th Apr 2013
0Mon, 19th Nov 2018 -
Why can't I add a custom ticket status?
Published: Thu, 22nd May 2014
0Wed, 13th Mar 2019 -
How do I assign multiple tickets to one user from another?
Published: Wed, 28th May 2014
0Tue, 13th Mar 2018 -
How do I stop bounces and Out of Office messages being turned into tickets?
Published: Tue, 10th Jun 2014
0Tue, 13th Mar 2018 -
How do I convert a normal user to an agent?
Published: Wed, 11th Jun 2014
0Tue, 13th Mar 2018 -
I'm having trouble with an error: Permission denied (errno = 13) connecting to mail server on SELinux
Published: Thu, 14th Aug 2014
0Wed, 14th Mar 2018 -
How does user auto-response flood protection work?
Published: Thu, 14th Aug 2014
0Wed, 14th Mar 2018 -
How do I set up an internal knowledgebase for agents only?
Published: Thu, 14th Aug 2014
0Wed, 14th Mar 2018 -
How do I use the filter pane?
Published: Thu, 28th Aug 2014
0Wed, 14th Mar 2018 -
What are Deskpro security best practices?
Published: Mon, 8th Sep 2014
0Tue, 17th Apr 2018 -
What are the different interfaces within Deskpro?
Published: Mon, 8th Sep 2014
0Thu, 8th Mar 2018 -
I'm having trouble with duplicate actions from a custom trigger
Published: Mon, 8th Sep 2014
0Wed, 14th Mar 2018 -
How do I assign out-of-hour tickets to a particular team?
Published: Mon, 8th Sep 2014
1Wed, 14th Mar 2018 -
How can I filter bounce messages?
Published: Mon, 8th Sep 2014
0Wed, 14th Mar 2018 -
How can I make a department visible to agents only?
Published: Mon, 10th Nov 2014
0Mon, 1st Apr 2019 -
I'm having trouble with knowledgebase articles only appearing in edit mode
Published: Wed, 12th Nov 2014
0Wed, 14th Mar 2018 -
How can I make knowledgebase articles visible to specific users only?
Published: Thu, 13th Nov 2014
2Wed, 14th Mar 2018 -
Why are there two Google authentication apps in Deskpro? (Old)
Published: Wed, 19th Nov 2014
0Mon, 1st Apr 2019 -
Can I import the tickets and other information from my legacy helpdesk?
Published: Mon, 26th Jan 2015
0Tue, 25th Sep 2018 -
How do I translate a custom phrase?
Published: Thu, 29th Jan 2015
0Wed, 14th Mar 2018 -
How do I delete all my test tickets?
Published: Mon, 15th Jun 2015
0Mon, 12th Mar 2018 -
I'm having trouble with getting CAPTCHAs every time I try to log in
Published: Tue, 2nd Jun 2015
0Wed, 14th Mar 2018 -
Can one user from an organization see all that organization's tickets?
Published: Thu, 4th Jun 2015
0Tue, 17th Apr 2018 -
How can I translate Deskpro into my language or improve an existing translation?
Published: Thu, 4th Jun 2015
0Mon, 12th Mar 2018 -
I'm having trouble with an Outlook message recall causing an email loop
Published: Mon, 22nd Jun 2015
0Wed, 14th Mar 2018 -
How do I disable keyboard shortcuts?
Published: Thu, 25th Jun 2015
0Wed, 20th Mar 2019 -
I'm having trouble with poor performance or a slow agent interface on some computers
Published: Mon, 29th Jun 2015
0Wed, 14th Mar 2018 -
Who gets my message when I reply to an email notification as an agent?
Published: Mon, 20th Jul 2015
0Thu, 9th Nov 2017 -
How to display a ticket custom field in an email template or portal template
Published: Thu, 16th Jul 2015
0Thu, 31st Jan 2019 -
How can I improve email previews for certain mobile email apps?
Published: Fri, 24th Jul 2015
0Wed, 14th Mar 2018 -
How do I install the chat widget in Joomla?
Published: Wed, 22nd Jun 2016
0Wed, 14th Mar 2018 -
How do I install the chat widget in Magento?
Published: Wed, 22nd Jun 2016
0Wed, 14th Mar 2018 -
How do I manage overriding widget and chat settings?
Published: Wed, 22nd Jun 2016
0Wed, 2nd May 2018 -
How can I further customize my chat widget?
Published: Wed, 22nd Jun 2016
0Wed, 14th Mar 2018 -
How can I set up a new brand?
Published: Thu, 5th Jan 2017
0Wed, 14th Mar 2018 -
How do I prevent a specific agent being assigned tickets?
Published: Thu, 2nd Mar 2017
0Wed, 14th Mar 2018 -
How can I manage validation and decryption of S/MIME encoded emails?
Published: Mon, 13th Mar 2017
0Wed, 14th Mar 2018 -
What do I do if I need a specific feature?
Published: Wed, 19th Apr 2017
0Wed, 14th Mar 2018 -
How long are outgoing emails retained for in cloud accounts?
Published: Wed, 9th May 2018
0Thu, 10th May 2018 -
How do I display dates in the US format in reports?
Published: Wed, 9th May 2018
0Wed, 2nd Jan 2019 -
How do I make tasks visible to certain agents, teams or departments?
Published: Fri, 11th May 2018
0Wed, 6th Feb 2019 -
Why am I receiving a 504 error when trying to download a ticket as a PDF?
Published: Tue, 4th Dec 2018
0Tue, 4th Dec 2018