Using Deskpro
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Updating to the New Email Templates Editor
Published: Mar 24, 2020
0Jul 20, 2020 -
How to Download a Process Log
Published: Feb 11, 2019
0Mar 13, 2019 -
How can I set different styling for emails across different brands?
Published: Feb 14, 2019
0Feb 14, 2019 -
How can my users view & manage their tickets within the portal?
Published: Feb 28, 2019
0Feb 28, 2019 -
Where is the On Hold Action?
Published: Mar 12, 2019
0Mar 12, 2019 -
Why are some automatic Replies added as an internal Note?
Published: Mar 21, 2019
0Jun 20, 2019 -
How long can User open a Resolved ticket
Published: Apr 15, 2019
0Apr 25, 2019 -
Making email templates brand specific
Published: Jun 26, 2019
0Aug 13, 2019 -
Reverting Community to Feedback
Published: Aug 13, 2019
0Sep 2, 2019 -
Can I send SLA notifications to a Slack channel?
Published: Oct 4, 2019
0Oct 14, 2019 -
Upscope Integration
Published: Oct 14, 2019
0Oct 15, 2019 -
Creating Deskpro Tickets using Google Calendar and Zapier
Published: Oct 14, 2019
0Jul 19, 2021 -
Adding tasks to tickets with triggers
Published: Oct 15, 2019
0Oct 17, 2019 -
QR Code for Mobile App
Published: Dec 10, 2018
0Dec 10, 2018 -
Microphone not Working
Published: May 20, 2020
0May 20, 2020 -
Updating to the Help Center Theme
Published: Jun 15, 2020
0Jul 20, 2020 -
Common Email Conversion Code Replacements
Published: Jun 16, 2020
0Oct 12, 2020 -
How can I translate Help Center phrases into other languages or improve an existing translation?
Published: Jun 17, 2020
0Jun 23, 2020 -
Overriding Messenger settings
Published: Jul 15, 2020
0Jul 20, 2020 -
Messenger Widget Options
Published: Jul 15, 2020
0Jul 20, 2020 -
Posting updates to Microsoft Teams
Published: Jul 16, 2020
0Sep 22, 2020 -
Emails on cloud are rejected due to missing or invalid rDNS entry
Published: Aug 13, 2020
0Aug 13, 2020 -
Automatic update from the legacy Portal theme to the Help Center theme
Published: Aug 19, 2020
0Aug 26, 2020 -
Using an Office365 Email Account for Cloud
Published: Sep 29, 2020
0Sep 29, 2020 -
Creating an Impact, Urgency and Priority matrix
Published: Mar 24, 2021
0Mar 24, 2021 -
How do I update my portal to the latest version?
Published: May 27, 2016
0Oct 3, 2019 -
I'm having trouble with an error: "imap_open() error" in logs
Published: Feb 19, 2016
0Mar 14, 2018 -
I'm having trouble with the Start Chat button
Published: Mar 10, 2016
0Mar 14, 2018 -
How can I enable WiActs Single Sign-On?
Published: Mar 16, 2016
0Mar 14, 2018 -
I'm having trouble dragging and dropping attachments from Outlook to Deskpro
Published: Apr 4, 2016
0Apr 4, 2016 -
How do I change the number of news posts shown on the portal home page?
Published: Apr 4, 2016
0Apr 17, 2018 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Published: Apr 12, 2016
0Mar 12, 2018 -
I'm having trouble getting CSV import to work on my Cloud trial
Published: Apr 19, 2016
0Mar 14, 2018 -
What limitations do the trial versions have?
Published: Apr 19, 2016
0Nov 8, 2017 -
I'm having trouble with being redirected to the wrong helpdesk address
Published: May 4, 2016
0Mar 14, 2018 -
How do I embed individual knowledgebase articles in an external app or site?
Published: May 4, 2016
0Mar 14, 2018 -
I'm having trouble with the agent interface displaying old tickets and notifications
Published: May 24, 2016
0Mar 14, 2018 -
I'm having trouble with an error: "mistakes with form"
Published: May 25, 2016
0Mar 14, 2018 -
Gmail/Google Apps "modern security standards" email error
Published: Jan 18, 2016
0Nov 9, 2017 -
How do I install the Messenger widget in Wordpress?
Published: Jun 22, 2016
0Oct 9, 2020 -
How can I switch email clients whilst using Deskpro?
Published: Sep 16, 2016
0Mar 14, 2018 -
How do I add a custom favicon to the user portal?
Published: Nov 16, 2016
0Jan 15, 2019 -
How can I use Zapier with Deskpro?
Published: Jun 5, 2018
0Jun 6, 2018 -
How can I connect Deskpro to other apps that aren't yet integrated?
Published: Jun 6, 2018
0Jun 6, 2018 -
How does Deskpro match email replies to their proper tickets?
Published: Jul 26, 2018
0Jul 26, 2018 -
What are the cookies that Deskpro uses?
Published: Sep 5, 2018
0Sep 5, 2018 -
Can I change the title of the 'Department' field on the contact form?
Published: Nov 14, 2018
0Nov 14, 2018 -
Removing Comments on Satisfaction
Published: Dec 7, 2018
0Dec 7, 2018 -
Hide Option to Upload Image
Published: Dec 7, 2018
0Dec 7, 2018 -
Why am I receiving a 504 error when trying to download a ticket as a PDF?
Published: Dec 4, 2018
0Dec 4, 2018