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Help Center
Knowledge Base
Using Deskpro
Using Deskpro
Admin
(174)
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How do I customize the text that appears on my Help Center?
How can I receive text alerts with ticket information?
How do I restrict access to parts of my Help Center?
How do I change the logo on the agent login screen?
How do I assign out-of-hours tickets to a particular team?
View all articles in Admin
Agent
(49)
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I'm not receiving notifications when I create a ticket
Changing the order of messages on a ticket
Getting to Know your Deskpro Workspace
Why is part of the Agent Interface out of view?
Who can see My Stars?
View all articles in Agent
Sysadmin
(8)
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How do I manually run the email processing command ?
"401 SOAP client returned status of 401" error
Moving Deskpro from one server to another
Download errors when running from behind a proxy: internal hostname is being used
Can I import data from other systems or helpdesks?
View all articles in Sysadmin
End-Users
(2)
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How can Users View and Manage Tickets on the Help Center?
How do I set up User Two Factor Authentication (2FA) on Deskpro
View all articles in End-Users
Reports
(33)
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Custom date field not working with format function
Using the DPQL_COUNT function
Using LIKE and Wildcards
How can I strip HTML from message content in my report?
Displaying ticket messages in a report
View all articles in Reports
AI
(3)
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Setting Up OpenAI for Deskpro
Setting Up Azure OpenAI for Deskpro
OpenAI Usage Cost & Management
View all articles in AI
How to Mark an Email as High Importance in Deskpro
K
Kim
Sep 18, 2024
Use advanced formatting for Triggers
K
Kim
Jun 9, 2025
How can I specify a sub-status in stats?
CH
Chynah Hayde
Apr 2, 2025
Recommended Image Sizes and File Types for the Help Centre
K
Kim
Jun 18, 2025
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