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Using Deskpro

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How do I update my portal to the latest version?

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
I'm having trouble with an error: "mistakes with form"

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
I'm having trouble with the agent interface displaying old tickets and notifications

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
Can I move from Deskpro On-Premise to Deskpro Cloud?

Posted by Lauren Cumming in 2018-03-14
0 Comments
in Using Deskpro
How do I embed individual knowledgebase articles in an external app or site?

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
I'm having trouble with being redirected to the wrong helpdesk address

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
What limitations do the trial versions have?

Posted by Ben Henley in 2017-11-08
0 Comments
in Sales, Billing & Legal > Payment & Renewals
I'm having trouble getting CSV import to work on my Cloud trial

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user

Posted by Ben Henley in 2018-03-12
0 Comments
in Using Deskpro
How do I change the number of news posts shown on the portal home page?

Posted by Ben Henley in 2018-04-17
0 Comments
in Using Deskpro
I'm having trouble dragging and dropping attachments from Outlook to Deskpro

Posted by Ben Henley in 2019-09-16
0 Comments
in Using Deskpro
How can I enable WiActs Single Sign-On?

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
I'm having trouble with the Start Chat button

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
I'm having trouble with an error: "imap_open() error" in logs

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
Gmail/Google Apps "modern security standards" email error

Posted by Ben Henley in 2017-11-09
0 Comments
in Using Deskpro
I'm having trouble with an error: "The email address is already in use"

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
Finding a field name for User Auth Data

Posted by Ben Henley in 2017-11-08
0 Comments
in Using Deskpro
I'm having trouble disabling HTTPS

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
I'm having trouble with the subject of reminder emails

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
How do I make a reusable checklist of things to do within a ticket?

Posted by Ben Henley in 2019-04-01
0 Comments
in Using Deskpro
I'm having trouble making a custom report retrieve phone numbers

Posted by Ben Henley in 2018-04-17
0 Comments
in Using Deskpro
How do I find the ID number of a Deskpro field or other item?

Posted by Ben Henley in 2019-04-01
0 Comments
in Using Deskpro
How do I link to an individual ticket?

Posted by Ben Henley in 2017-11-09
1 Comment
in Using Deskpro
How can I make agents record a solution for each ticket?

Posted by Ben Henley in 2019-03-27
0 Comments
in Using Deskpro
How do I filter users from an authentication source?

Posted by Christopher Nadeau in 2018-03-14
0 Comments
in Using Deskpro
How can I have different signatures in emails for tickets in different departments?

Posted by Ben Henley in 2018-03-12
0 Comments
in Using Deskpro
I'm having trouble with ticket counts displaying incorrectly after using the Reset Demo feature

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
Do I need to reinstall On-Premise when my trial ends?

Posted by Ben Henley in 2019-03-22
0 Comments
in Sales, Billing & Legal > Payment & Renewals
How can I automatically respond to users to let them know our office is closed?

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
I'm having trouble with an error: "Failure 0x51"

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
How do I enable plain text ticket notification emails?

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
How can I improve email previews for certain mobile email apps?

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
How to display a ticket custom field in an email template or portal template

Posted by Ben Henley in 2019-01-31
0 Comments
in Using Deskpro
Who gets my message when I reply to an email notification as an agent?

Posted by Christopher Nadeau in 2017-11-09
0 Comments
in Using Deskpro
I'm having trouble with poor performance or a slow agent interface on some computers

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
Can I show the Satisfaction survey only for tickets in a certain department?

Posted by Ben Henley in 2018-03-12
0 Comments
in Using Deskpro
What does marking a ticket as spam do?

Posted by Ben Henley in 2018-11-20
0 Comments
in Using Deskpro
How do I disable keyboard shortcuts?

Posted by Ben Henley in 2019-03-20
0 Comments
in Using Deskpro
I'm having trouble with an Outlook message recall causing an email loop

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
How do I include ticket account addresses in emails?

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
I'm having trouble with the round robin working properly

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
How do I change the logo on the agent login screen?

Posted by Ben Henley in 2019-03-20
0 Comments
in Using Deskpro
I'm having trouble getting variables in custom phrases to work

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
How can I translate Deskpro into my language or improve an existing translation?

Posted by Ben Henley in 2018-03-12
0 Comments
in Using Deskpro
Can one user from an organization see all that organization's tickets?

Posted by Ben Henley in 2018-04-17
0 Comments
in Using Deskpro
I'm having trouble with getting CAPTCHAs every time I try to log in

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
How do I delete all my test tickets?

Posted by Ben Henley in 2018-03-12
0 Comments
in Using Deskpro
How can I best manage out-of-office agents accounts?

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
Is time counted from when an SLA is applied?

Posted by Ben Henley in 2019-03-20
1 Comment
in Using Deskpro
I'm having trouble getting embedded videos to work correctly

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro

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How do I update my portal to the latest version?

I'm having trouble with an error: "mistakes with form"

I'm having trouble with the agent interface displaying old tickets and notifications

Can I move from Deskpro On-Premise to Deskpro Cloud?

How do I embed individual knowledgebase articles in an external app or site?

I'm having trouble with being redirected to the wrong helpdesk address

What limitations do the trial versions have?

I'm having trouble getting CSV import to work on my Cloud trial

How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user

How do I change the number of news posts shown on the portal home page?

I'm having trouble dragging and dropping attachments from Outlook to Deskpro

How can I enable WiActs Single Sign-On?

I'm having trouble with the Start Chat button

I'm having trouble with an error: "imap_open() error" in logs

Gmail/Google Apps "modern security standards" email error

I'm having trouble with an error: "The email address is already in use"

Finding a field name for User Auth Data

I'm having trouble disabling HTTPS

I'm having trouble with the subject of reminder emails

How do I make a reusable checklist of things to do within a ticket?

I'm having trouble making a custom report retrieve phone numbers

How do I find the ID number of a Deskpro field or other item?

How do I link to an individual ticket?

How can I make agents record a solution for each ticket?

How do I filter users from an authentication source?

How can I have different signatures in emails for tickets in different departments?

I'm having trouble with ticket counts displaying incorrectly after using the Reset Demo feature

Do I need to reinstall On-Premise when my trial ends?

How can I automatically respond to users to let them know our office is closed?

I'm having trouble with an error: "Failure 0x51"

How do I enable plain text ticket notification emails?

How can I improve email previews for certain mobile email apps?

How to display a ticket custom field in an email template or portal template

Who gets my message when I reply to an email notification as an agent?

I'm having trouble with poor performance or a slow agent interface on some computers

Can I show the Satisfaction survey only for tickets in a certain department?

What does marking a ticket as spam do?

How do I disable keyboard shortcuts?

I'm having trouble with an Outlook message recall causing an email loop

How do I include ticket account addresses in emails?

I'm having trouble with the round robin working properly

How do I change the logo on the agent login screen?

I'm having trouble getting variables in custom phrases to work

How can I translate Deskpro into my language or improve an existing translation?

Can one user from an organization see all that organization's tickets?

I'm having trouble with getting CAPTCHAs every time I try to log in

How do I delete all my test tickets?

How can I best manage out-of-office agents accounts?

Is time counted from when an SLA is applied?

I'm having trouble getting embedded videos to work correctly