Using Deskpro
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I'm having trouble with replies not being added to the correct tickets
Published: Feb 20, 2013
0Nov 13, 2018 -
How can I set up ticket assignment workflows?
Published: May 19, 2014
0Jan 14, 2019 -
I'm having trouble with some of our portal missing
Published: May 19, 2014
0Mar 13, 2018 -
How do I remove links to Deskpro from email notifications?
Published: May 19, 2014
0Mar 13, 2018 -
I'm having trouble with translated words appearing in the wrong order
Published: Jun 3, 2014
0Mar 13, 2018 -
How do I set up an email account for outgoing messages only?
Published: Jun 3, 2014
0Mar 13, 2018 -
Ticket followers replying by email is going to the user not the agent
Published: Jun 3, 2014
0Nov 9, 2017 -
I'm having a trouble with users being unable to add attachments to tickets
Published: Jun 10, 2014
0Mar 13, 2018 -
How can I run an email-only helpdesk?
Published: Jun 26, 2014
0Dec 7, 2018 -
I'm having trouble with text formatting
Published: Jun 26, 2014
0Mar 13, 2018 -
I'm having trouble with emails being processed from a POP3 account
Published: Jun 26, 2014
0Mar 13, 2018 -
What is the difference between labels and search terms in knowledgebase articles?
Published: Jun 26, 2014
0Mar 13, 2018 -
How do I resize the panes of the agent interface?
Published: Jun 27, 2014
0Mar 13, 2018 -
I'm having trouble with Exchange not sending displaying the 'From:' field
Published: Aug 11, 2014
0Mar 14, 2018 -
How do I limit agent access to tickets by department?
Published: Aug 12, 2014
1Mar 14, 2018 -
How do I embed a contact form within my website?
Published: Aug 14, 2014
0Mar 14, 2018 -
What are the different interfaces within Deskpro?
Published: Sep 8, 2014
0Mar 8, 2018 -
Can I see the Deskpro source code?
Published: Apr 4, 2016
0Nov 9, 2017 -
Can I keep my existing support email address?
Published: Sep 23, 2014
0Apr 1, 2019 -
Can I BCC: someone into a ticket thread?
Published: Sep 23, 2014
0Mar 14, 2018 -
Is there a way to CC: someone into a ticket?
Published: Sep 23, 2014
0Nov 9, 2017 -
I'm having trouble with IMAP SSL certificate errors
Published: Nov 3, 2014
0Mar 14, 2018 -
I'm having trouble with resolved tickets creating new tickets when users reply
Published: Nov 10, 2014
0Mar 14, 2018 -
How can I make a department visible to agents only?
Published: Nov 10, 2014
0Apr 1, 2019 -
I'm having trouble with knowledgebase articles only appearing in edit mode
Published: Nov 12, 2014
0Mar 14, 2018 -
How can I set different SLA response times for weekdays and weekends?
Published: Jan 13, 2015
0Mar 14, 2018 -
Why are agent notes being included in email threads?
Published: Jan 12, 2015
0Nov 9, 2017 -
I'm having trouble with an error: "rejected (from_gateway_address)"
Published: Jan 13, 2015
0Mar 14, 2018 -
What are the default triggers for?
Published: Jan 22, 2015
0Mar 14, 2018 -
How do I make a reusable checklist of things to do within a ticket?
Published: Oct 16, 2015
0Apr 1, 2019 -
I'm having trouble with the subject of reminder emails
Published: Nov 2, 2015
0Mar 14, 2018 -
I'm having trouble disabling HTTPS
Published: Dec 9, 2015
0Mar 14, 2018 -
Finding a field name for User Auth Data
Published: Dec 14, 2015
0Nov 8, 2017 -
How do I change the number of news posts shown on the portal home page?
Published: Apr 4, 2016
0Apr 17, 2018 -
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Published: Apr 12, 2016
0Mar 12, 2018 -
I'm having trouble getting CSV import to work on my Cloud trial
Published: Apr 19, 2016
0Mar 14, 2018 -
What limitations do the trial versions have?
Published: Apr 19, 2016
0Nov 8, 2017 -
How do I install the chat widget in Shopify?
Published: Jun 22, 2016
0May 8, 2018 -
How do I install the chat widget in Joomla?
Published: Jun 22, 2016
0Mar 14, 2018 -
I'm having trouble with an error: "Invalid Redirect. Attempted to redirect to an offsite host"
Published: Nov 21, 2017
0Jan 15, 2020 -
How can I get Deskpro to act like a Desktop app, not just in Chrome?
Published: Jan 17, 2018
0Mar 14, 2018 -
How can I use Zapier with Deskpro?
Published: Jun 5, 2018
0Jun 6, 2018 -
Making email templates brand specific
Published: Jun 26, 2019
0Aug 13, 2019 -
Reverting Community to Feedback
Published: Aug 13, 2019
0Sep 2, 2019 -
Can I send SLA notifications to a Slack channel?
Published: Oct 4, 2019
0Oct 14, 2019 -
Adding tasks to tickets with triggers
Published: Oct 15, 2019
0Oct 17, 2019 -
Updating to the New Email Templates Editor
Published: Mar 24, 2020
0Jul 20, 2020 -
Microphone not Working
Published: May 20, 2020
0May 20, 2020 -
Updating to the Help Center Theme
Published: Jun 15, 2020
0Jul 20, 2020 -
Common Email Conversion Code Replacements
Published: Jun 16, 2020
0Jul 20, 2020