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Knowledgebase
Using Deskpro
Using Deskpro
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I'm having trouble getting CSV import to work on my Cloud trial
Posted by
Ben Henley in 2018-03-14
0 Comments
in
Using Deskpro
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user
Posted by
Ben Henley in 2018-03-12
0 Comments
in
Using Deskpro
How do I change the number of news posts shown on the portal home page?
Posted by
Ben Henley in 2018-04-17
0 Comments
in
Using Deskpro
I'm having trouble dragging and dropping attachments from Outlook to Deskpro
Posted by
Ben Henley in 2019-02-19
0 Comments
in
Using Deskpro
How can I enable WiActs Single Sign-On?
Posted by
Ben Henley in 2018-03-14
0 Comments
in
Using Deskpro
I'm having trouble with the Start Chat button
Posted by
Ben Henley in 2018-03-14
0 Comments
in
Using Deskpro
I'm having trouble with an error: "imap_open() error" in logs
Posted by
Ben Henley in 2018-03-14
0 Comments
in
Using Deskpro
Can I set my helpdesk so that users can't reopen tickets after a certain time period?
Posted by
Ben Henley in 2018-03-12
0 Comments
in
Using Deskpro
Gmail/Google Apps "modern security standards" email error
Posted by
Ben Henley in 2017-11-09
0 Comments
in
Using Deskpro
I'm having trouble with an error: "The email address is already in use"
Posted by
Ben Henley in 2018-03-14
0 Comments
in
Using Deskpro
Finding a field name for User Auth Data
Posted by
Ben Henley in 2017-11-08
0 Comments
in
Using Deskpro
I'm having trouble disabling HTTPS
Posted by
Ben Henley in 2018-03-14
0 Comments
in
Using Deskpro
I'm having trouble with the subject of reminder emails
Posted by
Ben Henley in 2018-03-14
0 Comments
in
Using Deskpro
How do I make a reusable checklist of things to do within a ticket?
Posted by
Ben Henley in 2017-11-08
0 Comments
in
Using Deskpro
I'm having trouble making a custom report retrieve phone numbers
Posted by
Ben Henley in 2018-04-17
0 Comments
in
Using Deskpro
How do I find the ID number of a Deskpro field or other item?
Posted by
Ben Henley in 2017-11-08
0 Comments
in
Using Deskpro
How do I link to an individual ticket?
Posted by
Ben Henley in 2017-11-09
1 Comment
in
Using Deskpro
How can I make agents record a solution for each ticket?
Posted by
Ben Henley in 2017-11-08
0 Comments
in
Using Deskpro
How do I filter users from an authentication source?
Posted by
Christopher Nadeau in 2018-03-14
0 Comments
in
Using Deskpro
How can I have different signatures in emails for tickets in different departments?
Posted by
Ben Henley in 2018-03-12
0 Comments
in
Using Deskpro
I'm having trouble with ticket counts displaying incorrectly after using the Reset Demo feature
Posted by
Ben Henley in 2018-03-14
0 Comments
in
Using Deskpro
Do I need to reinstall On-Premise when my trial ends?
Posted by
Ben Henley in 2017-11-08
0 Comments
in
Sales, Billing & Legal > Payment & Renewals
How can I automatically respond to users to let them know our office is closed?
Posted by
Ben Henley in 2018-03-14
0 Comments
in
Using Deskpro
I'm having trouble with an error: "Failure 0x51"
Posted by
Ben Henley in 2018-03-14
0 Comments
in
Using Deskpro
How do I enable plain text ticket notification emails?
Posted by
Ben Henley in 2018-03-14
0 Comments
in
Using Deskpro
How can I improve email previews for certain mobile email apps?
Posted by
Ben Henley in 2018-03-14
0 Comments
in
Using Deskpro
How to display a ticket custom field in an email template or portal template
Posted by
Ben Henley in 2019-01-31
0 Comments
in
Using Deskpro
Who gets my message when I reply to an email notification as an agent?
Posted by
Christopher Nadeau in 2017-11-09
0 Comments
in
Using Deskpro
I'm having trouble with poor performance or a slow agent interface on some computers
Posted by
Ben Henley in 2018-03-14
0 Comments
in
Using Deskpro
Can I show the Satisfaction survey only for tickets in a certain department?
Posted by
Ben Henley in 2018-03-12
0 Comments
in
Using Deskpro
What does marking a ticket as spam do?
Posted by
Ben Henley in 2018-11-20
0 Comments
in
Using Deskpro
How do I disable keyboard shortcuts?
Posted by
Ben Henley in 2019-01-14
0 Comments
in
Using Deskpro
I'm having trouble with an Outlook message recall causing an email loop
Posted by
Ben Henley in 2018-03-14
0 Comments
in
Using Deskpro
How do I include ticket account addresses in emails?
Posted by
Ben Henley in 2018-03-14
0 Comments
in
Using Deskpro
I'm having trouble with the round robin working properly
Posted by
Ben Henley in 2018-03-14
0 Comments
in
Using Deskpro
How do I change the logo on the agent login screen?
Posted by
Ben Henley in 2019-01-14
0 Comments
in
Using Deskpro
I'm having trouble getting variables in custom phrases to work
Posted by
Ben Henley in 2018-03-14
0 Comments
in
Using Deskpro
How can I translate Deskpro into my language or improve an existing translation?
Posted by
Ben Henley in 2018-03-12
0 Comments
in
Using Deskpro
Can one user from an organization see all that organization's tickets?
Posted by
Ben Henley in 2018-04-17
0 Comments
in
Using Deskpro
I'm having trouble with getting CAPTCHAs every time I try to log in
Posted by
Ben Henley in 2018-03-14
0 Comments
in
Using Deskpro
How do I delete all my test tickets?
Posted by
Ben Henley in 2018-03-12
0 Comments
in
Using Deskpro
How can I best manage out-of-office agents accounts?
Posted by
Ben Henley in 2018-03-14
0 Comments
in
Using Deskpro
Is time counted from when an SLA is applied?
Posted by
Ben Henley in 2019-01-14
1 Comment
in
Using Deskpro
I'm having trouble getting embedded videos to work correctly
Posted by
Ben Henley in 2018-03-14
0 Comments
in
Using Deskpro
How do I set up a new user registration form?
Posted by
Ben Henley in 2018-05-08
0 Comments
in
Using Deskpro
How do I bulk delete tickets?
Posted by
Ben Henley in 2017-11-09
0 Comments
in
Using Deskpro
What resources are available for teaching agents to use Deskpro?
Posted by
Ben Henley in 2018-03-01
0 Comments
in
Using Deskpro
How do I install the 'Resolve User Hostnames' app
Posted by
Ben Henley in 2018-05-14
0 Comments
in
Using Deskpro
How do I translate a custom phrase?
Posted by
Ben Henley in 2018-03-14
0 Comments
in
Using Deskpro
Can I import the tickets and other information from my legacy helpdesk?
Posted by
Ben Henley in 2018-09-25
0 Comments
in
Using Deskpro
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