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Using Deskpro

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I'm having trouble getting CSV import to work on my Cloud trial

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user

Posted by Ben Henley in 2018-03-12
0 Comments
in Using Deskpro
How do I change the number of news posts shown on the portal home page?

Posted by Ben Henley in 2018-04-17
0 Comments
in Using Deskpro
I'm having trouble dragging and dropping attachments from Outlook to Deskpro

Posted by Ben Henley in 2019-02-19
0 Comments
in Using Deskpro
How can I enable WiActs Single Sign-On?

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
I'm having trouble with the Start Chat button

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
I'm having trouble with an error: "imap_open() error" in logs

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
Can I set my helpdesk so that users can't reopen tickets after a certain time period?

Posted by Ben Henley in 2018-03-12
0 Comments
in Using Deskpro
Gmail/Google Apps "modern security standards" email error

Posted by Ben Henley in 2017-11-09
0 Comments
in Using Deskpro
I'm having trouble with an error: "The email address is already in use"

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
Finding a field name for User Auth Data

Posted by Ben Henley in 2017-11-08
0 Comments
in Using Deskpro
I'm having trouble disabling HTTPS

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
I'm having trouble with the subject of reminder emails

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
How do I make a reusable checklist of things to do within a ticket?

Posted by Ben Henley in 2017-11-08
0 Comments
in Using Deskpro
I'm having trouble making a custom report retrieve phone numbers

Posted by Ben Henley in 2018-04-17
0 Comments
in Using Deskpro
How do I find the ID number of a Deskpro field or other item?

Posted by Ben Henley in 2017-11-08
0 Comments
in Using Deskpro
How do I link to an individual ticket?

Posted by Ben Henley in 2017-11-09
1 Comment
in Using Deskpro
How can I make agents record a solution for each ticket?

Posted by Ben Henley in 2017-11-08
0 Comments
in Using Deskpro
How do I filter users from an authentication source?

Posted by Christopher Nadeau in 2018-03-14
0 Comments
in Using Deskpro
How can I have different signatures in emails for tickets in different departments?

Posted by Ben Henley in 2018-03-12
0 Comments
in Using Deskpro
I'm having trouble with ticket counts displaying incorrectly after using the Reset Demo feature

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
Do I need to reinstall On-Premise when my trial ends?

Posted by Ben Henley in 2017-11-08
0 Comments
in Sales, Billing & Legal > Payment & Renewals
How can I automatically respond to users to let them know our office is closed?

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
I'm having trouble with an error: "Failure 0x51"

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
How do I enable plain text ticket notification emails?

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
How can I improve email previews for certain mobile email apps?

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
How to display a ticket custom field in an email template or portal template

Posted by Ben Henley in 2019-01-31
0 Comments
in Using Deskpro
Who gets my message when I reply to an email notification as an agent?

Posted by Christopher Nadeau in 2017-11-09
0 Comments
in Using Deskpro
I'm having trouble with poor performance or a slow agent interface on some computers

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
Can I show the Satisfaction survey only for tickets in a certain department?

Posted by Ben Henley in 2018-03-12
0 Comments
in Using Deskpro
What does marking a ticket as spam do?

Posted by Ben Henley in 2018-11-20
0 Comments
in Using Deskpro
How do I disable keyboard shortcuts?

Posted by Ben Henley in 2019-01-14
0 Comments
in Using Deskpro
I'm having trouble with an Outlook message recall causing an email loop

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
How do I include ticket account addresses in emails?

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
I'm having trouble with the round robin working properly

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
How do I change the logo on the agent login screen?

Posted by Ben Henley in 2019-01-14
0 Comments
in Using Deskpro
I'm having trouble getting variables in custom phrases to work

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
How can I translate Deskpro into my language or improve an existing translation?

Posted by Ben Henley in 2018-03-12
0 Comments
in Using Deskpro
Can one user from an organization see all that organization's tickets?

Posted by Ben Henley in 2018-04-17
0 Comments
in Using Deskpro
I'm having trouble with getting CAPTCHAs every time I try to log in

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
How do I delete all my test tickets?

Posted by Ben Henley in 2018-03-12
0 Comments
in Using Deskpro
How can I best manage out-of-office agents accounts?

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
Is time counted from when an SLA is applied?

Posted by Ben Henley in 2019-01-14
1 Comment
in Using Deskpro
I'm having trouble getting embedded videos to work correctly

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
How do I set up a new user registration form?

Posted by Ben Henley in 2018-05-08
0 Comments
in Using Deskpro
How do I bulk delete tickets?

Posted by Ben Henley in 2017-11-09
0 Comments
in Using Deskpro
What resources are available for teaching agents to use Deskpro?

Posted by Ben Henley in 2018-03-01
0 Comments
in Using Deskpro
How do I install the 'Resolve User Hostnames' app

Posted by Ben Henley in 2018-05-14
0 Comments
in Using Deskpro
How do I translate a custom phrase?

Posted by Ben Henley in 2018-03-14
0 Comments
in Using Deskpro
Can I import the tickets and other information from my legacy helpdesk?

Posted by Ben Henley in 2018-09-25
0 Comments
in Using Deskpro

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I'm having trouble getting CSV import to work on my Cloud trial

How do I change the From: name used for agent notifications? I don't want the emails to appear to be "From" the user

How do I change the number of news posts shown on the portal home page?

I'm having trouble dragging and dropping attachments from Outlook to Deskpro

How can I enable WiActs Single Sign-On?

I'm having trouble with the Start Chat button

I'm having trouble with an error: "imap_open() error" in logs

Can I set my helpdesk so that users can't reopen tickets after a certain time period?

Gmail/Google Apps "modern security standards" email error

I'm having trouble with an error: "The email address is already in use"

Finding a field name for User Auth Data

I'm having trouble disabling HTTPS

I'm having trouble with the subject of reminder emails

How do I make a reusable checklist of things to do within a ticket?

I'm having trouble making a custom report retrieve phone numbers

How do I find the ID number of a Deskpro field or other item?

How do I link to an individual ticket?

How can I make agents record a solution for each ticket?

How do I filter users from an authentication source?

How can I have different signatures in emails for tickets in different departments?

I'm having trouble with ticket counts displaying incorrectly after using the Reset Demo feature

Do I need to reinstall On-Premise when my trial ends?

How can I automatically respond to users to let them know our office is closed?

I'm having trouble with an error: "Failure 0x51"

How do I enable plain text ticket notification emails?

How can I improve email previews for certain mobile email apps?

How to display a ticket custom field in an email template or portal template

Who gets my message when I reply to an email notification as an agent?

I'm having trouble with poor performance or a slow agent interface on some computers

Can I show the Satisfaction survey only for tickets in a certain department?

What does marking a ticket as spam do?

How do I disable keyboard shortcuts?

I'm having trouble with an Outlook message recall causing an email loop

How do I include ticket account addresses in emails?

I'm having trouble with the round robin working properly

How do I change the logo on the agent login screen?

I'm having trouble getting variables in custom phrases to work

How can I translate Deskpro into my language or improve an existing translation?

Can one user from an organization see all that organization's tickets?

I'm having trouble with getting CAPTCHAs every time I try to log in

How do I delete all my test tickets?

How can I best manage out-of-office agents accounts?

Is time counted from when an SLA is applied?

I'm having trouble getting embedded videos to work correctly

How do I set up a new user registration form?

How do I bulk delete tickets?

What resources are available for teaching agents to use Deskpro?

How do I install the 'Resolve User Hostnames' app

How do I translate a custom phrase?

Can I import the tickets and other information from my legacy helpdesk?