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Showing results in Community for: “Tickets” (15)
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"download pdf" in agent interface to include ticket field responses
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Delayed Send Feature
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Add Separate Notification for Mentions in Tickets
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Allow us to send a CC to additional emails on the account
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Provide a way to record notes in a new ticket
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E-mail agent reply template check ticket status
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Auto Save for creating new ticket
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Load-balanced ticket distribution
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Forward entire ticket history
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Trigger rule by number of replies on a ticket
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Allow for “Internal Only Tickets”
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Allowing for text to be added above Reply Line
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Allow agent filtering on Ticket Satisfaction reports
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Include Full Date Instead of "x days ago" on tickets
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Would like more settings on ticket archiving