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Optimized Business Hours Control for Chat and Voice - News / Product / Product (Admin) - Deskpro Support

Apr 23 2025

Optimized Business Hours Control for Chat and Voice

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Save time and reduce admin with default vacation sets for the US, UK, and French national holidays. Easily apply these as non-working days to your business hours, ensuring seamless management of your workforce. In addition to these business hour improvements, we’ve added more control over your Chat and Voice channels based on your operating hours.

Better Communicate Chat Availability

Align your chat widget's availability with your business hours to set clear expectations for your users.

Chat Business Hours.pngThis ensures they know when someone is available to respond, enhancing their chat experience and boosting customer satisfaction. Learn how to configure business hours for your chat.

Automate your Voice Operations

Enhance your voice interactions with business hours applied to auto-attendants, providing appropriate out-of-hours greetings.

Out of hours voice settings.pngChoose to create tickets or accept voicemails outside business hours, giving you greater control and ensuring professional communication even when your office is closed.

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