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Number of times Files have been downloaded from the Help Center - Knowledgebase / Using Deskpro / Reports - Deskpro Support

Number of times Files have been downloaded from the Help Center

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  • Matthew Wray

If you want to track how many times your Files have been downloaded from the Help Center, you can build a custom report to generate this information. Go to Reports > Stats > Create Statistic.  Enter a title for your report and the following query:

SELECT downloads.id, downloads.date_created, downloads.title, downloads.num_downloads
FROM downloads
ORDER BY downloads.num_downloads

You can also add downloads.num_ratings to the SELECT line if you want to see the number of ratings per File too.

 

 

 

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