If I add a manager I want to select for which all users he will able to view the tickets
More Control Over Managers - Community / Feature Request - Deskpro Support
More Control Over Managers Collecting Feedback
We have a similar request. We give portal access to one organization, which includes two departments in that organization (say team 1 & 2). They have requested that Team 1 wants to be able to view all tickets they raise, so in effect all be set as managers. But team 2 due to the nature of the tickets they raise does not want team 1 to be able to view their tickets. I was hoping that setting 'Organization hierarchy' and adding team 1 as a child organization child might allow me to control that but it does not. The function to then set permissions just for that child organization would help resolve that.
This could be centrally managed : like in this feature request, say that this user is allowed to see this and that other user tickets, but this can also be managed like I've ssen in Jira : Each ticket can have a visibility. When creating it, there's a default visibility, but the user can change that visibility at that time : 1) only the creator,can view 2) the whole company can view 3) everyone on the helpdesk from any company can view