Help with settings view only rights for specific department - Community / Feature Request - Deskpro Support

Help with settings view only rights for specific department Collecting Feedback

Vehicle Rent Tech

Is it possible to have a view-only option for tickets in specific departments and not be able to modify or respond to tickets? This comes in handy for "outsourced" agents who have their own department but could be able to see tickets from other departments for more information when needed.

Comment (1)

Christian

4 years ago

View only would simplify cross-department viewing of tickets.

Add a comment

Please log in or register to submit a comment.

New Feature Request

Author: Vehicle Rent Tech
Last update: Oct 13, 2020
Category: Tickets

Help with settings view only rights for specific department - Community / Feature Request - Deskpro Support

Help with settings view only rights for specific department Collecting Feedback

Comment (1)

Add a comment

Labels