Custom Slack message for triggers - Community / Feature Request - Deskpro Support

Custom Slack message for triggers Collecting Feedback

Michael W.

When using multiple update triggers that notify a slack user/channel, it would be nice, if a custom message text could be set beside the channel, so it is easier to see for the agents, which trigger was activated.

Comments (4)

Colin Dunn

7 years ago

We are currently working on a V2 Apps platform which will allow for a lot more customizatons to the apps and integrations, such as improvements to add flexibility to the Slack notifications

Marty

7 years ago

Yes, this would be very nice, it needs at least a custom associated message. We've found most of the Deskpro included apps are one simple feature away from being useful, in almost every case.

Mike Sheldon

6 years ago

What's the status being able to custom these messages?

Mike Sheldon

6 years ago

I ended up using the "Call Web Hook (Custom JSON Payload)" for Slack. Works better than the native app.

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New Feature Request

Author: Michael W.
Last update: Nov 28, 2018
Category: Integration

Custom Slack message for triggers - Community / Feature Request - Deskpro Support

Custom Slack message for triggers Collecting Feedback

Comments (4)

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