Change the colour of the Ticket Lock notice when ticket locked by another user. - Community / Feature Request - Deskpro Support

Change the colour of the Ticket Lock notice when ticket locked by another user. Collecting Feedback

Richard Smith

When a ticket is locked: 1. If the ticket is locked by the current user, show the lock message at the top of the screen in the usual red warning box. 2. If the ticket is locked by another user, show it in yellow or some other colour. This means we can see who has the lock on the ticket quickly and saves from accidentally unlocking tickets from other users. Exact colouring is unimportant, just that it's a different colour. ~ Rich

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New Feature Request

Author: Richard Smith
Last update: Nov 17, 2023
Category: Feedback

Change the colour of the Ticket Lock notice when ticket locked by another user. - Community / Feature Request - Deskpro Support

Change the colour of the Ticket Lock notice when ticket locked by another user. Collecting Feedback

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