Change new Article Status - Community / Feature Request - Deskpro Support

Change new Article Status Collecting Feedback

Timo Francke

When creating a new KB article, the default status is "Published". Can we have an option to change the default so that agents aren't accidentally releasing unfinished or draft versions of Articles?

I realize it is possible to restrict "Can validate content" for certain agents or groups, but it would be nice to ensure even senior agents cannot accidentally publish an article.

Comment (1)

Marion Abramo

5 years ago

Totally agree. We want to give all of our agents the ability to create content, without the worry of accidentally publishing something that is partially complete or not reviewed.

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New Feature Request

Author: Timo Francke
Last update: Aug 23, 2021
Category: Publish

Change new Article Status - Community / Feature Request - Deskpro Support

Change new Article Status Collecting Feedback

Comment (1)

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