A better way to track agent time - Community / Feature Request - Deskpro Support

A better way to track agent time Collecting Feedback

Paul Vonic

Hi, I think a better way to track agent time spent on tickets would be to force the agent to allocate an amount of time per ticket reply, and then all reply times are added up when the ticket is resolved/closed.

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New Feature Request

Author: Paul Vonic
Last update: Nov 17, 2023
Category: Functionality

A better way to track agent time - Community / Feature Request - Deskpro Support

A better way to track agent time Collecting Feedback

Add a comment

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