Community - Deskpro Support

Likes	Title	Status	Comments
10	Option to make a team selection mandatory when resolving a ticket	Collecting Feedback	0
14	Update ticket from chat functionality	Collecting Feedback	0
18	Enable filter and sort options for user interface	Collecting Feedback	0
16	Please add Froala to Guides	Collecting Feedback	0
24	Enable team sorting	Under Review	0
24	Comprehensive Integration with Microsoft Dynamics CRM	Collecting Feedback	0
25	Create a check list for a workflow in ticket interface	Collecting Feedback	1
24	EULA for download library	Collecting Feedback	0
29	Create linked ticket for Macro	Collecting Feedback	0
23	Customizable Ticket Reference for Departments	Collecting Feedback	0
18	Custom Links dropdown in top menu	Collecting Feedback	0
17	Billing applied based on different criteria, not just globally.	Collecting Feedback	1
32	Added functionality for filter searches	Collecting Feedback	0
19	Option for agents to write in chat after user has left / timed-out	Collecting Feedback	0
25	Add Dates In Search Dialog	Collecting Feedback	0
17	Snippets editing screen needs to be bigger	Collecting Feedback	1
39	@mention a team	Collecting Feedback	1
16	2 way Auth & SSO sync	Collecting Feedback	0
21	Creating multiple tickets at once	Collecting Feedback	0
14	Ticket Interface to always show top client information	Collecting Feedback	1
16	Ticket description and attachments on ticket level	Collecting Feedback	1
17	Add a method to identify the original recipients of an EMAIL imported into DeskPRO	Collecting Feedback	0
20	Show ticket Status in Notification Area	Collecting Feedback	0
11	Active Directory Authentication and email aliases	Collecting Feedback	0
9	Smart parsing improvements for Exchange servers	Collecting Feedback	0
15	Add confirmation dialog on Discard Draft button	Collecting Feedback	1
18	Wysiwyg on field type "Display"	Collecting Feedback	0
20	Ability to write descriptions about tasks created on the helpdesk	Collecting Feedback	0
18	MobileApp: Option to choose if the enduser shoult be notified when creating a new ticket.	Collecting Feedback	0
19	I want to be able to create a user while creating a ticket on the Mobile App	Collecting Feedback	1
32	I would like to see extra permissions added to Reports	Collecting Feedback	1
21	I would like to be able to create filters and reports for the Flags in tickets	Collecting Feedback	1
27	Using the same intelligent search module for linking tickets like the used one at the merge feature	Collecting Feedback	0
12	Editing the visible fields in the Linked tickets area.	Collecting Feedback	0
28	Show new password requirements for users registering	Collecting Feedback	1
19	More advanced rules to add users to Organizations	Collecting Feedback	0
14	Allow agents to follow an organisation (without using triggers)	Collecting Feedback	1
34	Add new setting for agent's: "Default Ticket Reply Type"	Collecting Feedback	2
39	I would like to see a separate field for 'middle name' to use in snippets	Collecting Feedback	0
33	Listing my Feedback subscriptions	Collecting Feedback	0
32	Twilio SMS Integration to Allow Fields	Collecting Feedback	0
25	An automatic article translator would be really useful	Collecting Feedback	1
28	Problem and Incident Enhancement	Collecting Feedback	0
29	Collapse possibility of the PROPERTIES section	Collecting Feedback	0
24	Ability to tag agents with categories	Collecting Feedback	0
24	Make user registration fields more available for user	Collecting Feedback	0
40	Reordering possibility of the opened ticket tabs.	Collecting Feedback	1
45	Agent Dashboard of important reports	Collecting Feedback	1
54	Using snippets in the Follow up section also	Collecting Feedback	2
36	Separate Agent Permission to edit own Messages	Collecting Feedback	3

Likes

Title

Status

Comments

Activity

10

Option to make a team selection mandatory when resolving a ticket

Collecting Feedback

0