Community - Deskpro Support

Likes	Title	Status	Comments
23	agent assign for linked tickets created from a forward	Collecting Feedback	0
25	Change default selection in chat dropdown?	Collecting Feedback	0
17	Non-agent functionality for crearting tickets from a forward	Collecting Feedback	0
32	Article agent permissions	Collecting Feedback	0
24	Ability to change the reporting widget colours	Collecting Feedback	1
32	Multilevel Department	Collecting Feedback	0
43	Ability for customers to view ticket 'Status' in the user portal	Collecting Feedback	0
31	Speech recognition & Deskpro...	Collecting Feedback	0
32	Article Permissions	Collecting Feedback	0
23	Overriding Chat Widget Settings using custom departments.	Collecting Feedback	0
22	Feedback Form For "Helpful" Chats	Collecting Feedback	0
21	Increase Chat Permission Options	Collecting Feedback	0
16	Need more ticket metadata when clicking on customer	Collecting Feedback	0
21	Snippet Owner	Collecting Feedback	0
26	Any way to just disply the date/time on a comment	Collecting Feedback	0
23	Send e-mails when a community posting has x votes	Collecting Feedback	0
19	Allow the ability to attach multiple files at once	Collecting Feedback	0
34	Allow agents to add an attachment when editing an existing message/note	Collecting Feedback	0
26	Speeding up the loading of agent's interface	Collecting Feedback	1
33	Compulsory time logging	Collecting Feedback	1
21	Hiding Inactive users and organizations	Collecting Feedback	1
15	Add option for agent to resend a chat transcript to a user	Collecting Feedback	0
17	More specific search functionality (navigate directly to the message a searched string is contained in)	Collecting Feedback	0
16	Deskpro mobile apps should support clickable links in messages/notes	Collecting Feedback	0
15	Advanced Search for Followers and OR Function	Collecting Feedback	1
23	Add ITIL functionality	Collecting Feedback	0
8	Improvements to the auto-responder functionality	Collecting Feedback	0
18	Copy SLA settings	Collecting Feedback	0
14	Ticket search defaults	Collecting Feedback	0
18	Set replies from specific users as internal notes (via a trigger)	Collecting Feedback	0
23	Email replies to notes show as replies, want to be notes	Collecting Feedback	0
22	Improve Ticket Deflection	Collecting Feedback	0
22	SLA Filters: set a default view	Collecting Feedback	0
20	Option for admin not to send email when updating agent password.	Collecting Feedback	0
26	Temporary link to set agents password	Collecting Feedback	0
28	Allow users under specific domains to register themselves	Collecting Feedback	0
17	See Registered Article Views in List View	Collecting Feedback	0
16	Allow agents to select an approver from all registered users	Collecting Feedback	0
14	Proper search and partial search for the user	Collecting Feedback	0
22	Disable at Organization Level	Collecting Feedback	1
22	Associate Email Domains via API	Collecting Feedback	0
11	Support .msg files being forwarded to the helpdesk from Outlook	Collecting Feedback	0
28	Report row limit	Collecting Feedback	2
12	Attachments in forwarded messages	Collecting Feedback	0
20	Notification templates	Collecting Feedback	0
21	Determine how often agents send emails when creating ticket in agent interface	Collecting Feedback	0
19	Ability for organization managers to view and manage users linked to the organization on the portal	Collecting Feedback	0
22	Increase hit_record table to hold more than 7500 records	Collecting Feedback	0
19	Ability to notify admins when Email Rate Limits are reached	Collecting Feedback	0
45	New DeskPro Support UI / UX is really bad	Collecting Feedback	8

Likes

Title

Status

Comments

Activity

23

agent assign for linked tickets created from a forward

Collecting Feedback

0

25

Change default selection in chat dropdown?

Collecting Feedback