Deskpro Support

Contact Us

Payment & Renewals

Do you offer Annual or Monthly Billing?

Ben Henley

10 Aug 2023
What limitations do the trial versions have?

Ben Henley

11 Nov 2024
How do I update my billing contact details?

Ben Henley

10 Aug 2023
Can I pay you to add a feature to Deskpro?

Ben Henley

10 Aug 2023
Can you take an ACH payment (US bank transfer)?

Ben Henley

10 Aug 2023
Is Deskpro available on the G-Cloud Digital Marketplace?

Ben Henley

10 Aug 2023
I bought a license but entering the code into my On-Premise demo does nothing

Ben Henley

10 Aug 2023
Can I pay by check?

Ben Henley

10 Aug 2023
I want to buy Deskpro but I need you to send me a quote or invoice

Ben Henley

10 Aug 2023
My company is VAT-registered in the EU. How do I get an invoice without VAT?

Ben Henley

10 Aug 2023
Deskpro Pricing

Chris Padfield

1 Aug 2023
What do you charge for maintenance?

Ben Henley

10 Aug 2023
What do you charge for supporting Deskpro?

Ben Henley

10 Aug 2023
Do you charge for updates to Deskpro?

Ben Henley

14 Nov 2025
Do I need to reinstall Deskpro On-Premise when my trial ends?

Ben Henley

10 Aug 2023
Can you send me a quote for buying Deskpro, or an invoice for renewal?

Ben Henley

10 Aug 2023
Can I buy part-time or Lite Agent licenses?

Ben Henley

3 Oct 2024
What happens if I want to change the number of agents I pay for?

Ben Henley

10 Aug 2023
Managing and extending your Deskpro On-Premise license

Ben Henley

10 Aug 2023
Why is Deskpro On-Premise pricing based on a subscription model?

Ben Henley

10 Aug 2023
How many users can I have?

Chris Padfield

10 Aug 2023
I renewed my On-Premise license and entered it, but Deskpro still says the license is expired

Ben Henley

10 Aug 2023