Payment & Renewals
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What do you charge for maintenance?
Published: 17 Aug 2015
013 Jun 2022 -
What limitations do the trial versions have?
Published: 19 Apr 2016
013 Jun 2022 -
How do I update my billing contact details for annual billing?
Published: 19 Feb 2016
020 Mar 2019 -
Can I pay you to add a feature to Deskpro?
Published: 1 Feb 2016
013 Jun 2022 -
Can you take an ACH payment (US bank transfer)?
Published: 1 Feb 2016
07 Nov 2016 -
Is Deskpro available through the UK public sector G-Cloud framework?
Published: 1 Feb 2016
013 Jun 2022 -
I renewed my On-Premise license and entered it, but Deskpro still says the license is expired
Published: 1 Oct 2015
08 Nov 2017 -
I bought a license but entering the code into my On-Premise demo does nothing
Published: 1 Oct 2015
030 Jul 2021 -
Can I pay by check?
Published: 16 Sept 2015
013 Jun 2022 -
I want to buy Deskpro but I need you to send me an invoice
Published: 20 Aug 2015
013 Jun 2022 -
My company is VAT-registered in the EU. How do I get an invoice for On-Premise without VAT?
Published: 20 Aug 2015
013 Jun 2022 -
Annual billing for Cloud
Published: 17 Aug 2015
013 Jun 2022 -
Deskpro Pricing
Published: 27 May 2014
213 Jun 2022 -
What do you charge for supporting Deskpro?
Published: 17 Aug 2015
013 Jun 2022 -
Do you charge for updates to Deskpro?
Published: 17 Aug 2015
013 Jun 2022 -
Do I need to reinstall On-Premise when my trial ends?
Published: 14 Aug 2015
013 Jun 2022 -
Can you send me a quote for buying Deskpro, or an invoice for renewal?
Published: 1 Apr 2015
013 Jun 2022 -
Agents seeing License Error even though the license hasn't expired
Published: 7 Nov 2014
031 Jan 2019 -
Can I buy part-time or 'light' agent licenses?
Published: 25 Sept 2014
025 Sept 2014 -
What happens if I want to change the number of agents I pay for?
Published: 25 Sept 2014
021 Nov 2022 -
Managing and extending your Deskpro On-Premise license
Published: 16 Sept 2014
08 Nov 2017 -
Why is Deskpro On-Premise pricing based on a subscription model?
Published: 9 Jul 2014
08 Nov 2017 -
How many users can I have?
Published: 18 Sept 2012
08 Nov 2017