If you or an agent has been locked out of their helpdesk instance you have two options on generating a login token to access the helpdesk.

CLI Method

you can generate a temporary login token from your server's CLI with the following command:

sudo opc inst -i {helpdeskID} login-token {email address}
 copy

Replace the {helpdeskID} with your helpdesk's ID, and {email address} with the email address of the account which is locked.

This will provide you with a temporary URL with a 5-minute token in order to bypass the login and access your helpdesk.

You should then be able to use that session to reset your password, fix any broken authentication methods, or any other issues that locked you out of your helpdesk.

GUI Method

Navigate to the agents tab on the instance page and click 'View Agents'

You will have a list of all agents associated with your helpdesk and you will be able to see if they are an agent with admin permissions or not.

Click 'Generate token' for the user you want to login in

This will give you a list of URL's associated with the helpdesk, clicking the link will open the helpdesk using the generated token