Mass Actions based on a common parent ticket - Community / Feature Request - Deskpro Support

Mass Actions based on a common parent ticket Report

Kim Gilmour

We currently group tickets reporting the same or similar problems by linking them all under a parent ticket describing the underlying problem. It would help our efficiency to have functionality that enables us to perform a mass action based on a common parent ticket so we can reply to all users/add relevant update notes/ change status/ etc on those related tickets.

We have a workaround in place, but it requires a few more steps than is ideal.

Comment (1)

David Palmquist

9 months ago

We are looking for the same functionality!

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New Feature Request

Author: Kim Gilmour
Last update: 23 May 2024
Category: Tickets

Mass Actions based on a common parent ticket - Community / Feature Request - Deskpro Support

Mass Actions based on a common parent ticket Report

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